Guest Experience Specialist

3 months ago

Miami, United States MUSEUM OF ICE CREAM Full time
Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is looking for an eager and ambitious Guest Experience Specialist to join our fun-filled team. You are a creative and extravert at heart, looking for a role that is highly impactful and interactive. This role is a real life embodiment of MOIC, and your collaborative energy would fit right in. You are not afraid to be the center of attention and introducing yourself to strangers.

What You Will Do:

Your day-to-day will always be stimulating and ever-changing You will have many opportunities to entertain, dance, and put smiles on people's faces. You must be capable of supercharging a group of strangers and create a magical museum experience for them. You will lead our busiest days and make a lasting impact on those who visit the Museum of Ice cream, weekends included.

Your Day-to-Day:
  • Represent the Museum of Ice Cream brand with integrity and enthusiasm
  • Greeting and welcoming guests with high energy and enthusiasm consistently throughout the day
  • Sell all products and cafe items, achieving targets and goals when relevant
  • Providing excellent customer service through personalized guest assistance, including ushering and wayfinding
  • Become experts in each room and area of the museum by understanding the scripting of each experience
  • Achieve mastery and knowledge of products, treats, and basic business operating information
  • Set-up and close down assigned exhibits / rooms, including retail & cafe area per opening and closing checklists
  • Serve ice cream and other treats to guests while maintaining high standards of presentation and cleanliness
  • Cleaning, disinfecting, and organizing of spaces throughout the museum
  • Perform other duties not listed here hat may be assigned by leadership
Requirements
  • You are 18 years or older
  • Open availability, including weekends (Please Note: This role often works nights, weekends, and/or holidays. You must have open availability on Sundays.)
  • Food Handler or ServeSafe certification preferred
  • 1+ years of previous customer service experience, in high volume establishments
  • Ability to be on your feet for long periods of time, up to 8 hours
  • Ability to lift heavy objects of up to 40 pounds
  • Ability to improvise under a multitude of circumstances
Benefits

The Good Stuff:
  • Annual team celebration called Pinkball (yes, it is "pink-tie" themed and you can bring a date)
  • Unlimited ice cream
  • Competitive Pay
  • Free entry for self at any MOIC location
  • 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
  • 50% off retail products
  • Monthly team outings


Job Type: Full-time, Part-Time

Pay: $18/hr

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