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Area Business Transient Sales Manager
2 months ago
Why us?:
Situated in the vibrant heart of Downtown Los Angeles, Hotel Per La is inspired by the building in which its housed. Originally the Bank of Italy, a historic 12-story building on the corner of Olive and 7th Street, the space is a symbol of inclusion and accomplishment. Per La is an inspired name that translates to For The in Italian, a nod to the buildings storied beginning as a bank for the people. Its founder, Amadeo Giannini believed in the dignity and abilities of those commonly overlooked. In essence, our name means: For Los Angeles.
A part of Marriott's Autograph Collection, the property is housed in a gorgeously restored historic building and a quick walk from the Museum of Contemporary Art, Disney Concert Hall and Grand Central Market. With stunning design details, including many hidden corners for guests to explore, the property showcases the glamor of LA without losing sight of its playful side. The hotels public areas will serve as the locals living room and be popular with local creatives, as well as guests seeking access to the citys cultural institutions, the buzzing culinary scene or the citys arena. The property features 241 signature rooms and suites with a vintage feel and custom furniture; and grand public spaces for guests and locals alike including 10,000 square feet of event space such as Ristorante Per L'Ora - a ground floor restaurant and bar, Cafe Ora - a daytime caf, and Bar Clara, one of downtown LAs most stunning rooftop pool terrace and lounge offering dramatic views of the LA skyline.
Job Overview:Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Manager manages accounts with travel throughout the year and negotiates rates for those accounts which travel on a consistent basis. Manager does not book group business. Groups (10 or more rooms per night) will be turned over to the group sales team.
Responsibilities:Direct Sales:
- Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.
- Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
- Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
New Account Development:
- Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
- Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
- Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
- Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Yield Management:
- Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
Account Service and Management:
- Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
- Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
- Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
- Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
- Product Knowledge:
- Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
Time Management:
- Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
- Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
- Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
- Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
- Displays a neat, clean, and business-like appearance at all times.
Education/Formal Training
Minimum of high school diploma or equivalent.
Experience
Six months minimum in sales, customer service related position or hotel experience preferred.
Knowledge/Skills
- Requires knowledge of general sales techniques.
- Requires yield management experience.
- Requires highly developed customer service skills.
- Requires ability to hear, speak, read and write English fluently.
- Requires 12th grade level mathematics, spelling and reading skills.
- Requires effective business writing skills.
- Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
- Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
- Understand and follow verbal/written instructions.
- Work on more than one task at a time.
- Develop strong internal and customer relationships.
- Set and manage priorities and plan activities in advance.
- Solve problems and make sound business decisions.
- Respond to coaching, feedback and training. Strong and effective sales skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bending/kneeling - repeated bending and kneeling required while filing
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
General office and hotel environment
Benefits:- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Companys 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
- Discounted parking
Salary:
USD $85,000.00 - USD $95,000.00 /Yr.
