Sales and Reservation Manager
4 weeks ago
About Our Client:
Our esteemed client, a Member of the Leading Hotels of the World, is a 5-Star Luxury Brand Hotel seeking a seasoned Sales and Reservation Manager to join their team. This role would be based at their high-end boutique property near the beautiful beaches of Southern California.
Key Responsibilities:
- Lead and manage the Sales Department, Reservations department, and ensure all LQA service standards are met with friendly and engaging service.
- Oversee a reservations manager and/or agent, and assist in leading marketing, Public Relations, and Social Media programming.
- Handle guest concerns and react quickly, tracking and notifying the proper areas to guarantee memorable moments for our guests.
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed-upon Revenue Management strategies and practices.
- Train and coach colleagues to the desired level.
- Solicit transient and/or group and corporate business, and reach established goals.
- Establish parameters, quotes, and negotiate prices and seal contracts.
- Participate in tradeshows, conventions, and promotional events as required.
- This role requires travel both domestic and international. Maintain accounts, contact, activity, and business details.
- Other duties as assigned by the General Manager. Produce weekly and monthly reporting (Agency 360, Geo-targeting social media campaigns, etc.).
Requirements:
- Bachelor's degree preferred or a minimum of 5 years in a sales and reservation management position in a luxury hotel setting.
- Relevant sales experience in the hospitality industry, preferably boutique luxury hotels.
- Experience in leading Marketing, Public Relations, and Social Media programming for a luxury hotel.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Highly responsible and reliable.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.
- Must have Opera experience.
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