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Operations Coordinator

2 months ago

Salt Lake City, United States The Front Climbing Club Full time
ABOUT US//

The Front Climbing Club was Utah's first indoor rock climbing gym, and one of the first in the nation. From its humble beginnings as The Body Shop back in the 80's to three best-in-class facilities today, The Front has never lost its soul or connection to its roots.

However, this position is not just for The Front - you will split your time between it and its sister company, Vertical Solutions.

Vertical Solutions is the largest domestic climbing wall builder and offers everything needed to get climbers off the ground - walls, holds and pads. This manufacturing-heavy side of the gig requires broad recruiting and compliance experience.

We do not offer easy jobs. We simply cannot slow down enough to kick back and relax while we are at work, but we highly encourage you to shut off your devices and email and disappear into the mountains on your own time.

Our culture is built on this level of work ethic, as well as integrity, community (we do not use that word lightly), and unity.

All that said, we also know how to have a good time.

SUMMARY//

The Operations Coordinator is a key player in the development, implementation, and maintenance of company tools and processes. This role involves developing process concepts, maintaining and updating Standard Operating Procedures (SOPs), administering training, conducting audits, and reviewing feedback to support the Operations Department. The Operations Coordinator collaborates closely with all departments to ensure the effectiveness and consistent utilization of processes across The Front Climbing Club and Vertical Solutions.

PRIMARY AND ESSENTIAL FUNCTIONS//

General
  • Identify process gaps or areas needing improvement throughout the company.
  • Take detailed notes at meetings, identify action items, and follow up with team members responsible for those action items.
  • Help maintain operations department resources including SharePoint, SOP List, and Notebook.
  • Contribute to the development & implementation of Operations Team projects.
  • Assist with the development and implementation of special projects.
Company Tools & Processes and Agile Planning
  • Assist with the identification, development, and implementation of company tools and processes.
  • Facilitate the Project Management System and Agile Planning Process for the company and departments.
  • Support project teams through the Project Management System.
  • Maintain resources and instructions for Agile Planning, Project Management Systems, and other company tools and processes.
  • Manage the internal company process sites (Agile & Company Tools Sites).
  • Schedule and facilitate Project Management and Agile Planning meetings.
  • Schedule and facilitate training for new hires and current staff on Agile Planning, Project Management Systems, and other company tools and processes.
  • Audit adherence to company tools & processes, including but not limited to:
    • Microsoft Business Suite Application
    • Azure DevOps
    • Agile Planning
    • Project Management Systems
  • Provide ongoing support and mentoring related to Agile Planning, Project Management Systems, and other company tools and processes.
  • Maintain and update company meetings on the operations Outlook calendar.
  • Send surveys and utilize feedback to identify adjustments or areas for improvement and communicate them as relevant.
  • Engage in operational process discussions with the Operations Team.
  • Other duties and projects as assigned.
REQUIREMENTS//
  • Bachelor's degree in business management or a relevant field.
  • Minimum of 1-2 years of business operations experience, preferably in the outdoor industry.
  • Preferred experience in process engineering, project management, and change management.
  • Understanding of Agile Methodology preferred.
  • Experience with Azure DevOps and Microsoft Business Suite products preferred.
  • Leadership experience preferred.
  • Superior communication skills, including written, verbal, and presentation.
  • Excellent organizational skills and attention to detail.
  • Strong analytical, decision-making, and problem-solving skills.
  • Proactive, team player with a sense of humor, adaptable, and comfortable with change and working independently.
  • Well-developed time management skills with the ability to manage multiple priorities.


Note: Nothing in this job description restricts management's right to assign or reassign duties or responsibilities to this job at any time.

The Front Climbing Club & Vertical Solutions is committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Front Climbing Club & Vertical Solutions strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.