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Customer Success Specialist
2 months ago
Job Description Job Description
Customer Success Field Specialist
Full Time with Benefits
Salary Range - $50k - $55k + quarterly commission payouts
Atlanta, GA - this is a remote / hybrid position
Calling all POS & Payments Inside Sales Rockstars
Position Description Overview
Get ready to ignite your career in the dynamic world of Restaurant POS and Payments As our Customer Success Specialist, you'll be at the forefront of our company's rapid growth, driving success through client engagement, sales innovation, and relationship building. Your role is pivotal in revolutionizing the way restaurants operate, shaping the future of the industry while enjoying an exhilarating journey of professional development and achievement.
Job Responsibilities
Serve as the lead point of contact for all customer success matters including product education, escalation, retention, and expansion
Collaborate with the sales team to ensure knowledge is shared throughout the sales, implementation and onboarding process
Maintain strong relationships with existing customers and proactively drive satisfaction
Proactive outreach to identify and upsell new opportunities to customers where applicable (Active Partner Program)
Work with the sales team and clients to complete and submit sales agreements and related documentation
Educates customers of new products/features/enhancements/marketing strategies
Will escalate sales opportunities to ensure maximum value is being received
Regularly visit customers to work outside field sales needs
Maintain detailed notes and records within our CRM when onboarding new clients or supporting existing clients
Must maintain an intense attention to detail while inputting sensitive business information and critical account settings
Make customers voices heard by providing feedback to client services team on client issues
Schedule and confirm appointments for Sales Team
Primary contact for contract renewals/resigns
Job Requirements
Restaurant experience preferred
Ability to prioritize workload and perform in a fast-paced and challenging environment
2+ years of account management, sales, customer support, customer success or similar
Excellent social skills, project coordination and the ability to work well with all levels of internal management and staff, as well as, with outside clients and vendors
Be creative, adaptive, and eager to learn new technical skill sets
Strong familiarity with customer service
Microsoft Office, CRM experience desired
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