Desktop Support Specialist

3 weeks ago

Jonesboro, United States Marion Health Full time

Job Summary This position provides support to the technical functions and responsibilities of the Information Systems Department. This includes but is not limited to system administration, hardware and software support/maintenance, hardware and software installation, asset tracking and reporting, technical consulting with users, security administration, data backups, and end-user training. Performs other duties as assigned. Minimum Job Requirements Associate's degree in an Information Technology related field from an appropriately accredited institution with at least one year of experience in a similar IT support role -OR- High school diploma with at least three years of experience in a similar IT support role. Preferred Job Requirements CompTIA A Microsoft Specialist, MTA or MCSA ITIL Foundation Vendor specific technician certifications Skills / Knowledge / Abilities Familiarity with multiple vendor offerings of personal computers, printers, scanners, and other peripherals Proven track record of employing solid troubleshooting skills to solve technology issues Ability to communicate effectively and tactfully with associates, department managers, Hospital Administrators and business associates Communicate effectively and professionally with users over any medium (phone, email, in person) in order to assist with desktop equipment and application problem solving Effectively work with other teams to implement technology systems and solutions that are both secure and meet user needs Strong customer service orientation Capable of being empathetic to customer's needs Requires interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress. Working knowledge of desktop operating systems, Microsoft Office software, basic networking, security practices Experience with ordering, receiving, imaging, deploying, maintaining and supporting desktop computers and peripherals Strong organizational skills in order to manage and effectively prioritize multiple issues simultaneously Ability to comprehend and translate into practice HIPAA security and privacy rules Experience in a healthcare IT environment preferred but not required Ability to be discrete and protect the integrity of confidential information Present a professional image within the hospital and community as a representative of Marion General Hospital and the Information Systems Department Ability to read, understand and adhere to established policies and procedures Experience working within a helpdesk application Strong organizational skills in order to manage multiple issues simultaneously combined with ability to effectively prioritize. Ability to work independently with a high level of concentration and attention to detail. Strong analytical and problem solving skills. Working Conditions Typical office environment with prolonged sitting and occasional standing and walking. Work may be subject to interruptions and occasional high stress levels. Works with highly confidential information which may be proprietary or protected health information. Requires ability to work extended hours, evenings, holidays, on-call rotations and/or weekends based on the needs of the department. Some travel could be necessary with occasional overnight stays. Physical and Mental Activities, Tools and Equipment Works with computers and related equipment as well as other standard office equipment. Requires the ability to drive or walk to various locations, or provide telephone support to end users. Detailed data gathering, design and problem resolutions requires intense concentration and analytical thought. Requires lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner. Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability. Marion Health is a smoke-free environment.

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