AspyreSelect Customer Support Specialist
3 weeks ago
As a Customer Support Specialist, you will be responsible for working directly with AspyreSelect customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with , and effectively use a variety of tools within AspyreSelect. You will strive to deliver a human centered, helpful and consultative support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
Duties and Responsibilities:
- Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
- Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
- Identify and diagnose software issues to fix and improve the product experience for our customers
- Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
- Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
- Collaborate within AspyreSelect (with teams such as Customer Success and Sales) to retain and grow customers on our platform
- Be a role model and a trusted advisor by showcasing Aspyre values and a customer centric approach in every customer interaction
We Are Looking For People Who
- Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
- Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
- Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
- Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts.
Work Hours: 8:00 am to 5:00 pm Central time
Benefits:
- Health Insurance
- PTO
- 401K
-
AspyreSelect Customer Support Specialist
6 days ago
Jonesboro, United States Cynergy Rehab GroupArkids Pediatric Day Centers Full timeAs a Customer Support Specialist, you will be responsible for working directly with AspyreSelect customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with , and effectively use a variety of tools within AspyreSelect. You will strive to deliver a human centered,...
-
Customer Support Specialist
3 weeks ago
Jonesboro, Arkansas, United States Cynergy Rehab GroupArkids Pediatric Day Centers Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at AspyreSelect. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients across all product lines and channels.Key ResponsibilitiesCommunicate with customers via phone, live...
-
Network Support Specialist
4 weeks ago
Jonesboro, Arkansas, United States Genesis10 Full timeJob Title: Network Support SpecialistGenesis10 is seeking a highly skilled Network Support Specialist to join our team. As a key member of our Network Operations team, you will be responsible for providing operational support to our Enterprise customers, including provisioning enterprise services, move/add/change and disconnect orders.Key...
-
Residential Internet Support Specialist
3 weeks ago
Jonesboro, Arkansas, United States Ritter Communications Full timeRitter Communications is a leading telecommunications provider serving the Mid-South region, offering world-class broadband services. We are currently seeking a Residential Internet Support Specialist to join our team.Job SummaryWe are looking for a highly skilled and customer-focused individual to provide exceptional support to our residential internet...
-
IT Support Specialist
3 weeks ago
Jonesboro, Arkansas, United States New York Institute of Technology Full timeAbout the Role:The IT Support Specialist will be based at our Jonesboro, Arkansas campus, assisting in the installation, management, and repair of network, telecommunications, and audio/video equipment. This role will also involve data entry and processing, inventory, delivery, and setup of IT equipment.Responsibilities:Assist in the installation,...
-
Network Support Specialist
4 weeks ago
Jonesboro, United States Genesis10 Full timeGenesis10 is seeking a Network Support Specialist for a contract-to-hire position with a leading client in Jonesboro, AR. This role pays $26 /hour W2 based on experience. this on-site position can be located in Jonesboro or Little Rock, AR.Job Description:
-
Desktop Support Specialist
3 weeks ago
Jonesboro, United States Marion Health Full timeJob Summary This position provides support to the technical functions and responsibilities of the Information Systems Department. This includes but is not limited to system administration, hardware and software support/maintenance, hardware and software installation, asset tracking and reporting, technical consulting with users, security administration, data...
-
IT Support Specialist
3 weeks ago
Jonesboro, Arkansas, United States New York Institute of Technology Full timeJob Summary: We are seeking a skilled IT Support Specialist to join our team at New York Institute of Technology. As a Temporary IT Staff Member, you will assist in the installation, management, and repair of network, telecommunications, and audio/video equipment. You will also provide support to faculty, staff, and students with desktop, laptop, mobile, and...
-
Fiscal Support Specialist
3 weeks ago
Jonesboro, Arkansas, United States Arkansas State University Full timeJob Summary:The Fiscal Support Specialist is responsible for performing a variety of fiscal related tasks that are standard or regular support duties within an assigned department or program. This position is governed by Generally Accepted Accounting Principles (GAAP), state and federal laws and agency policy.Duties & Responsibilities: Researches and...
-
Community Living Support Specialist
4 weeks ago
Jonesboro, Arkansas, United States Pathways Career Services Full timeJob SummaryPathways Career Services is seeking a highly skilled and compassionate Community Living Support Specialist to join our team. As a Community Living Support Specialist, you will provide individualized supports to individuals with intellectual and developmental disabilities, assisting them in achieving their goals and maintaining their...
-
Behavior Intervention Specialist
3 weeks ago
Jonesboro, Arkansas, United States Clayton County Public Schools Full timeJob Summary:Clayton County Public Schools is seeking a highly skilled Behavior Intervention Specialist to support the development and coordination of behavior interventions for students within the district. The ideal candidate will work closely with administrators, teachers, and other district personnel to promote various methods of learning for Tier 2 and...
-
Fiscal Support Specialist
3 weeks ago
Jonesboro, Arkansas, United States Arkansas State University Full timeJob Summary:The Fiscal Support Specialist at Arkansas State University is responsible for performing a variety of fiscal related tasks that are standard or regular support duties within an assigned department or program. This position is governed by Generally Accepted Accounting Principles (GAAP), state and federal laws and agency policy.Key...
-
Customer Training Specialist
3 weeks ago
Jonesboro, Arkansas, United States Hytrol Full timeWelcome to Hytrol CareersOverviewWe are seeking a skilled Customer Training Specialist to join our dynamic team. As a key member of our organization, you will play a vital role in designing, developing, and delivering engaging training programs that address the unique needs of our engineering-to-order manufacturing environment.The ideal candidate will have a...
-
IT Support Specialist
4 weeks ago
Jonesboro, Arkansas, United States New York Institute of Technology Full timeJob Title: IT SupportWe are seeking a highly skilled and detail-oriented IT Support professional to join our team at New York Institute of Technology.Job Summary:The IT Support will provide technical assistance and support to faculty, staff, and students with desktop, laptop, mobile, and tablet devices. This includes installing, managing, and repairing...
-
Customs Trade Specialist
3 weeks ago
Jonesboro, Arkansas, United States FedEx Full timeJob Summary:This role is responsible for coordinating the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. The ideal candidate will have impeccable customer service skills and be able to obtain correct classification of goods for customs release from various sources.Key...
-
Customs Trade Specialist
3 weeks ago
Jonesboro, Arkansas, United States FedEx Full timeJob Summary:This role is responsible for coordinating the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. The ideal candidate will have impeccable customer service skills and be able to obtain correct classification of goods for customs release from various sources.Key...
-
Electrical Controls Specialist
4 weeks ago
Jonesboro, Arkansas, United States Arkansas Department of Workforce Services Full timeElectrical Controls SpecialistWe are seeking a highly skilled Electrical Controls Specialist to join our team. As an Electrical Controls Specialist, you will be responsible for designing, developing, and implementing control systems for our conveyors. You will work closely with other engineering disciplines, production teams, and external vendors to ensure...
-
Customs Trade Specialist
4 weeks ago
Jonesboro, Arkansas, United States FedEx Logistics Full timeJob SummaryWe are seeking a skilled Customs Trade Coordinator to join our team at FedEx Logistics. As a Customs Trade Coordinator, you will be responsible for coordinating the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.Key ResponsibilitiesProvide impeccable customer serviceObtain correct...
-
Network Infrastructure Specialist
4 weeks ago
Jonesboro, Arkansas, United States Genesis10 Full timeJob Title: Network Infrastructure SpecialistJob Summary: Genesis10 is seeking a skilled Network Infrastructure Specialist to join our team. As a key member of our Network Operations team, you will be responsible for providing operational support to our Enterprise customers.Key Responsibilities:Provision new services, disconnect services, suspend, and...
-
Customer Service Specialist
1 week ago
Jonesboro, Arkansas, United States XPO Logistics Full timeJob Summary:XPO Logistics is seeking a Customer Service Representative to join our team. The successful candidate will be responsible for assisting customers and business partners via telephone and email. Key responsibilities include diagnosing and resolving problems or issues, monitoring delivery routes, and processing changes or cancellations to delivery...