Current jobs related to Customer Advocate - Rancho Cordova - Delta Dental of California

  • Customer Advocate- Rancho Cordova, CA

    2 weeks ago

    Rancho Cordova, United States Delta Dental Plans Association Full time

    Job Description The Customer Advocate is a key role in Delta Dental's Contact Center, acting as a primary point of contact for telephone, written or electronic inquiries from customers. Responsibilities include researching and responding to customer inquiries with information regarding eligibility, benefits, and claims status while maintaining a consultative...

  • Customer Advocate- Rancho Cordova, CA

    2 weeks ago

    Rancho Cordova, United States Delta Dental of California Full time

    JOB DESCRIPTION The Customer Advocate is a key role in Delta Dental's Contact Center, acting as a primary point of contact for telephone, written or electronic inquiries from customers. Responsibilities include researching and responding to customer inquiries with information regarding eligibility, benefits, and claims status while maintaining a...

  • Customer Advocate- Rancho Cordova, CA

    2 months ago

    Rancho Cordova, United States Delta Dental Plans Association Full time

    Job Description The Customer Advocate is a key role in Delta Dental's Contact Center, acting as a primary point of contact for telephone, written or electronic inquiries from customers. Responsibilities include researching and responding to customer inquiries with information regarding eligibility, benefits, and claims status while maintaining a consultative...

  • Guest Advocate

    1 week ago

    Rancho Cordova, United States Target Full time

    Target - 10881 Olson Dr [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide assistance...

  • Patient Advocate

    2 weeks ago

    Rancho Cordova, California, United States Niahealthcare Full time

    About NiahealthcareNiahealthcare is a leading healthcare organization dedicated to providing exceptional service to our members and providers. Our team is passionate about making a difference in the lives of those we serve.Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our...

  • Sales and Customer Support Specialist

    4 weeks ago

    Rancho Cordova, California, United States Samra Organization Full time

    Are you a service-driven professional with a knack for sales and a preference for remote work? Samra Organization is looking for an enthusiastic Sales and Customer Support Specialist to enhance our team and contribute to exceptional service delivery while boosting sales and revenue. If you are a proactive individual with strong communication abilities, we...

  • Customer Service Representative 2

    1 month ago

    Rancho Cordova, United States Wollborg Michelson Recruiting Full time $20

    Job DescriptionJob DescriptionCall Center Representative 2Summary:This position will be in support of inbound calls and resolve member issues related to RX, PCP, Benefits, and Eligibility.Job Duties:Resolve incoming calls regarding member eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needsCompose routine and...

  • Eligibility Specialist

    2 days ago

    Rancho Cordova, California, United States Health Advocates Full time

    Job SummaryWe are seeking an Eligibility Worker I to join our team at Health Advocates. As an Eligibility Worker I, you will play a critical role in helping patients qualify for governmental benefits and third-party programs.ResponsibilitiesConduct telephone or bedside screenings to determine patient eligibilityComplete applications and follow up with...

  • Public Policy and Government Affairs Manager

    3 weeks ago

    Rancho Cordova, California, United States Golden State Water Company Full time

    Job SummaryGolden State Water Company is seeking a highly skilled and experienced professional to join our team as a Public Policy and Government Affairs Manager. As a key member of our organization, you will be responsible for developing and implementing our public policy and government affairs strategy, representing our interests with various Federal,...

  • Sports Minded Customer Success Advocate

    14 hours ago

    Rio Rancho, New Mexico, United States Polar Marketing Full time

    Job OverviewPolar Marketing is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This role is responsible for building and maintaining strong relationships with current customers and potential new leads, ensuring seamless communication and exceptional service.Key ResponsibilitiesDevelop and...

  • Sports Minded Customer Success Advocate

    1 day ago

    Rio Rancho, New Mexico, United States Polar Marketing Full time

    Job OverviewPolar Marketing is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This role is responsible for building and maintaining strong relationships with current customers and potential new leads, ensuring seamless communication and exceptional service.Key ResponsibilitiesDevelop and...

  • Patient Access Advocate I-ED

    4 days ago

    Rio Rancho, New Mexico, United States Presbyterian Healthcare Services Full time

    Job SummaryWe are seeking a highly skilled Patient Access Advocate I-ED to join our team at Presbyterian Healthcare Services. As a Patient Access Advocate I-ED, you will play a critical role in providing exceptional patient experience by registering patients for self-pay, government, and commercial accounts. Your primary responsibility will be to perform...

  • Patient Access Advocate I-ED

    2 weeks ago

    Rio Rancho, New Mexico, United States Presbyterian Healthcare Services Full time

    Job SummaryWe are seeking a highly skilled Patient Access Advocate I-ED to join our team at Presbyterian Healthcare Services. As a Patient Access Advocate I-ED, you will play a critical role in providing exceptional patient experience by registering patients for self-pay, government, and commercial accounts. Your primary responsibility will be to perform...

  • Medicare Member Advocate

    7 days ago

    Rancho Cucamonga, California, United States Inland Empire Health Plan Full time

    About the RoleWe are seeking a highly skilled and compassionate Medicare Member Advocate to join our team at Inland Empire Health Plan. As a key member of our Member Services team, you will play a vital role in ensuring our Medicare members receive the highest level of service and support.Key ResponsibilitiesHandle inbound calls from Medicare members,...

  • Accounting Clerk

    1 month ago

    Rancho Cordova, United States Child Action, Inc Full time

    Child Action, Inc. (CAI) is a private, non-profit corporation created in 1976 to promote the education and social welfare of children and families and to advocate on their behalf. Our programs include resource and referral services for families seeking child care, child care subsidies for qualifying families, recruitment and professional development of the...

  • Licensed Vocational Nurse- Day Shift Clinic

    3 weeks ago

    Rancho Cordova, United States Medcor, Inc Full time

    Medcor is looking to hire a full-time LVN to be an onsite Nurse at our occupational health clinic in Rancho Cordova, CA. The hours for this position are 9:00am-6:00pm, Tuesday-Saturday. Sign-on bonus: $1,500.00 Are you a nurse looking to get out of the ER and into a clinic setting? Do you routinely engage in conversations with everyone you meet? Do you...

  • Licensed Vocational Nurse- Day Shift Clinic

    3 weeks ago

    Rancho Cordova, United States Medcor, Inc Full time

    Sign-on bonus: $1,500. Medcor is looking to hire a full-time LVN to be an onsite Nurse at our occupational health clinic in Rancho Cordova, CA. The hours for this position are 9:00am-6:00pm, Tuesday-Saturday. Are you a nurse looking to get out of the ER and into a clinic setting? Do you routinely engage in conversations with everyone you meet? Do you treat...

  • Accountant

    2 months ago

    Rancho Cordova, United States CommonSpirit Full time

    Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Accountant

    1 month ago

    Rancho Cordova, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Guest Advocate

    1 week ago

    Rio Rancho, United States Target Full time

    Target - 4225 Crestview Dr [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

Customer Advocate

4 months ago

Rancho Cordova, United States Delta Dental of California Full time

JOB DESCRIPTION

We are seeking a dedicated and customer-focused Bilingual Customer Service Representative fluent in both English and Spanish. The Customer Advocate is a key role in Delta Dental's Contact Center, acting as a primary point of contact for telephone, written or electronic inquiries from customers. Responsibilities include researching and responding to customer inquiries with information regarding eligibility, benefits, and claims status while maintaining a consultative approach to learn about the customers' needs and provide excellent customer service.

RESPONSIBILITIES

* Analyze and respond to complex telephone and written inquiries regarding eligibility, benefits, claims status, policies and procedures to office professionals, groups, covered members and brokers, providing superior customer service at all times in both English and Spanish.

* Expediently access reference materials to analyze and determine appropriate responses to inquiries, ensuring timely, one-call resolution is achieved whenever possible.

* Utilize contact tracking functionality to follow up on open calls and ensure resolution is achieved within agreed upon standards.

* Document each customer encounter or resolution in appropriate computer tracking system.

* Accurately complete contact service forms and route to appropriate department.

* Identify and report any critical or reoccurring customer service issues to Supervisor.

* Participate in training programs, as designated.

* This list is not all-inclusive and you are expected to perform other duties as requested or assigned

QUALIFICATIONS

* A minimum of one or more of the following: 18 months of contact center or dental claims adjudication experience in a dental insurance environment; or 9 months experience as a level 1 representative in the Enterprise Contact Center; or Dental assisting certificate; or 2 years dental office or dental lab experience; Required to pass position test(s).

* Fluency in English and Spanish (both written and verbal).

* 1+ years of experience w/High School

* Exceptional customer service skills

* Ability to handle constant customer contact through forced workflow distribution.

* Interpersonal and communications skills to work effectively with a variety of customers and levels of staff.

* Strong organizational/time management skills and multi-tasking abilities.

* Ability to maintain confidentiality of internal and external customer information.

* Ability to perform basic mathematical calculations.

* Ability to understand and retain detailed information.

* Ability to problem solve and use critical thinking skills.

* Ability to deescalate customer calls and handle conflict resolution.

* Ability to prioritize and follow through.

* Knowledge of or ability to learn basic dental terminology and procedures.

* Must be able to work overtime as required.

* PC skills including internet and windows-based applications

Knowledge, Skills, Abilities

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $21.27 - $27.72

ADDITIONAL INFORMATION

Rewards to make you smile We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

  • Generous paid time off plus 12 holidays and your birthday off
  • Low-cost premium medical insurance options
  • 100% paid dental and vision insurance
  • Generous 401(k) matching and flat contribution
  • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
  • Employee LiveWell program, focusing on overall employee well-being
  • Fertility and diabetes benefits
  • Employee discount program: AT&T/Verizon, entertainment, travel, and more
  • Culture of learning: career development and tuition reimbursement
  • Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

If You Are A Current Employee Click Here To Apply