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Patient Access Advocate I-ED
2 months ago
We are seeking a highly skilled Patient Access Advocate I-ED to join our team at Presbyterian Healthcare Services. As a Patient Access Advocate I-ED, you will play a critical role in providing exceptional patient experience by registering patients for self-pay, government, and commercial accounts. Your primary responsibility will be to perform registration functions, including updating demographics, insurance verification, and collection of point-of-service liabilities.
Key Responsibilities- Provide primary registration of patient accounts for self-pay, government, and commercial accounts on date of service for scheduled and unscheduled visits.
- Perform registration functions, including updating of demographics, insurance verification, collection of point-of-service liabilities, and documentation of registration information within the ADT system.
- Confirm account being registered has accurate information to ensure clean billing.
- Provide the highest level of customer service to patients/family at time of service through registration interactions.
- Implement PROMISE and CARES behaviors in every encounter.
- Educate patients regarding insurance benefits and liabilities.
- Ensure accounts are financially cleared at time of service through account review.
- High school diploma/GED.
- 6 months experience in a healthcare setting or 1 year customer service background.
- Pass 2-week Patient Access Academy with a passing score of 85% or higher (within 6 months of start).
- CHAA, CHAM, or other industry equivalent certification preferred.
- Basic understanding of insurance and medical terminology.
As a Presbyterian Healthcare Services employee, you will receive a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits. Our Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
We value our employees' differences and find strength in the diversity of our team and community. At Presbyterian, it's not just what we do that matters - it's how we do it. We are committed to improving the health of our communities and taking active steps to improve the health of New Mexicans.
