Nurse Program Manager

The Nurse Program Manager plays a pivotal role in optimizing the operational performance of the Nurse Advocate Team. As a Nurse Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for always to optimize the impact of the program for continued patient support.

A typical day in the life of a Nurse Program Manager will include but not be limited to the following:
The Nurse Program Manager responsibilities include, but are not limited to the following:
Operational Program Management
Understands client objectives and incorporates objectives into program service goals
Ensures that PharmaCord executes program services in compliance with contracted service level
Accountable for management of client service request queue (Both completion and work in
progress)
Responsible for the implementation and on-going management of client-specific business rules
Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
Effectively collaborates with internal and external partners to identify and remove non-clinical barriers for patients.
Financial
Monitors and provides weekly updates on items impacting program financial forecast
Prepares activity summary for the development and review of client monthly invoices
Team selection, hiring, training and development
Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
Partners with HR to ensure program staffing levels are achieved at all times
Works proactively with Human Resources to develop a steady pipeline of candidates
Drives training, development and retention of team
Provides targeted coaching to enhance agent performance and behaviors, as well as drive efficiencies by implementing strategies for improved performance and agent development.
Act as an SME and resource to patient navigators, assisting in their training, and serving as primary resource for all Operational process related issues
Client support
Prepares, reviews, analyzes client specific operational results
Primary responsibility for the preparation of client business review meetings with operational
metrics and data insights
Point of contact for program/operational queries and issue resolution
Assures client reporting of Adverse Events/ Product Complaint received are reported in
accordance with client work instructions
All other duties as assigned
This job might be for you if you:
The candidate must possess the following personal attributes:
Demonstrate critical thinking and complex problem-solving skills while managing operational challenges
Are able to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable)
Are tech savvy meaning you have exceptional ability to understand complex platforms, data
and technical language
Are analytical and you find joy in drawing actionable insights from program data and analytics
Take initiative and show commitment to team and organizational goals
Are in tune with your emotional intelligence (ability to recognize emotions and their effects)
Are able to manage disruptive impulses and handle potentially stressful interactions
Can manage a large team that may include multiple Supervisors
Are a skilled multi-tasker where you can successfully manage multiple competing priorities
Accept accountability for personal and team performance, act with integrity
Are adaptable and can handle change with flexibility
Innovative and open to innovative ideas
Are achievement driven; constantly striving to improve or to meet a standard of excellence
Communicate clearly and articulately
Have a positive attitude
Education & Experience:
Licensed Registered Nurse
2-3 years nursing with experience in rare disease, neurology and/or oncology preferred
5+ years of experience in the healthcare industry is required
Bachelors degree required; Masters degree is preferred
Nurse line triage, Call Center Utilization Management, Call Center Case Management a plus
Case management or Clinical Trial Nurse experience, a plus
Previous personnel/team management experience is required, experience managing managers is a plus
Experience working for a pharmaceutical manufacturer, Biotech company, or hub service provider is a must
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
Previous experience leading customer service teams is a plus
Bi-lingual in English and Spanish is a plus
All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
Physical Demands & Work Environment:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
This is an office-based position, the ability to sit for extended periods of time is necessary
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, youll get to enjoy:
Our Benefits & Perks
Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
401(k) company match
Wellness discounts on health premium
HSA employer contribution
Company paid Short-term Disability (STD)
Company paid and voluntary Life Insurance options
Voluntary Life, AD&D and Long-Term Disability Insurances
Paid Parental Leave of Absence
Wellness and Employee Assistance Programs
PTO benefits, flex days and paid holidays
Employee Referral Program
Ambassador Program
Tuition reimbursement program
And more
Competitive Compensation & Flexible Working
Competitive starting pay rates
Yearly merit increases
Toll reimbursement program (valued at $678.60 per year)
A Career You'll Love
Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
Opportunities for advancement with a company that supports personal and professional growth.
A challenging, stimulating work environment that encourages new ideas
Exposure to many learning and development opportunities
Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.
Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace cafe, and more

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At PharmaCord, we dont just accept difference we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

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