Service Account Coordinator

4 days ago

Fremont, United States PIVOT Full time
SUMMARY

Primary responsibility is to plan, direct, and coordinate activities for the Google Service account to ensure that goals or objectives are accomplished within prescribed time frames and cost parameters.Responsible for the receiving, responding, and tracking service request tickets. Support, plan, and coordinate all aspects of assigned service accounts. Performs a variety of roles including account coordination and customer service while exercising discretion and independent judgment to ensure the highest level of customer satisfaction. The following duties are performed individually or through supporting additional members of the Service Operations team. Required duties may vary or change in importance as client requirements are shifted.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Establish strong relationships with clients and maintain the highest standard of customer satisfaction.
  • Regularly participate in project meetings with the Google Service team and others as needed.
  • Coordinate scheduling with clients and vendors.
  • Provide clients with updates and confirmations.
  • Act as the single point of contact with client representative(s) for coordination of all MAC's (moves, adds and changes) and service requests, including product pulls with assigned client vendors, service department and installation personnel.
  • Collect all required information for customer-generated MAC/service requests and product deliveries. Relay information to appropriate service department team members. Act as vendors' point-of-contact on service/delivery days; coordinate associated activities and schedules and oversee all on-site service day activities and deliveries.
  • Monitor and track actual labor time expended on the work requested to ensure accurate billing of time and materials.
  • Prepare quotations for products and/or services, as requested. Track orders and schedule deliveries of customer and end-user requests.
  • Oversee and support the coordination of product receipts and product pulls from customer inventory stored in Pivot's warehouse using AIM to manage this process.
  • Monitor and process necessary paperwork to replenish customer stocking program(s) as required per the standards set forth by the client(s).
  • Review all preliminary work lists with assigned client representatives and distribute resulting documentation.
  • Communicate with all parties involved in the MAC/service requests to ensure all involved parties are informed of requested/upcoming MAC/service activities and associated dates.
  • Prepare and distribute all required documentation to client representatives (including but not limited to work requests, product pull requests, inventory lists and reports, change order requests, etc.), to coordinate and perform MAC/service and delivery activities.
  • Track all new product orders for MAC/service requests, schedule and prepare required installation and delivery requests through Pivot service operations department.
  • Performs additional project and client-related duties as needed, including project coordination, scheduling of labor, and arranging installation and delivery schedules for client requests, through Pivot service operations department.
  • Collaborate with team members to ensure the job is completed at a high level of satisfaction and accuracy.
  • Review scope of services forms and project descriptions to provide required detailed information and any unique requirements for the work orders to ensure clarity and understanding for lead installation teams.
  • Develop detailed work plans that provide loading requirements per the installation schedule, material handling, logistical plans, loading requirements and identification of potential issues.
  • Schedule labor and communicate daily work schedules to associated service teams.
  • Facilitate changes to scope of work and obtain approved change orders as needed.
  • Confer with any relevant project personnel to provide technical advice and to help resolve problems.
  • Organize and submit invoicing packages monthly.
  • Enter work time into internal database by job/project on a weekly basis.
  • May assist with warranty and repair support as needed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Essential skills include relevant product knowledge, attention to detail, organization skills, proficient verbal and written communication and various technology proficiencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED required. Three to five years related experience and/or training (such as project administration or project management) may be substituted for some experience or formal education requirements. Working knowledge of furniture systems and electrical / cabling issues essential. Previous project-related supervisory experience required. Demonstrated ability to logistically plan all phases of the project cycle essential.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Service Account Coordinator

    4 days ago

    Fremont, United States PIVOT Full time

    SUMMARY Primary responsibility is to plan, direct, and coordinate activities for the Google Service account to ensure that goals or objectives are accomplished within prescribed time frames and cost parameters.Responsible for the receiving, responding, and tracking service request tickets. Support, plan, and coordinate all aspects of assigned service...

  • Service Account Coordinator

    3 weeks ago

    Fremont, California, United States Pivot Interiors, Inc. Full time

    Job DescriptionSUMMARYResponsible for planning, directing, and coordinating activities for the Google Service account to ensure successful project execution within established timeframes and budget parameters. This involves receiving, responding, and tracking service request tickets while providing exceptional customer service.ESSENTIAL DUTIES AND...

  • Inventory & Tire Service Coordinator

    2 weeks ago

    Fremont, United States JAM Best One Tire and Service Full time

    Job DescriptionJob DescriptionARE YOU A LEADER WITH WAREHOUSE EXPERIENCE? WANT TO HELP BUILD A NEW BUSINESS UNIT FROM THE GROUND UP?Competitive Pay - Up to $22/hr based on experienceFull Benefits PackageFive Day Work Week w/ Weekends Off!Paid Time OffHoliday PayBonus PotentialAnd More!!Here at JAM Best One Fleet Service, our mission is to Create Raving Fans,...

  • Operations Coordinator

    3 weeks ago

    Fremont, Ohio, United States Cedar Point Full time

    Cedar Point seeks highly skilled individuals for the position of Operations Coordinator - Customer Service Representative.Company Overview: As a leading entertainment and hospitality company, Cedar Point is committed to providing exceptional guest experiences. Our team works tirelessly to ensure that every guest has a memorable visit.Estimated Salary:...

  • Account Management Coordinator

    2 days ago

    Fremont, California, United States PIVOT Full time

    About the RoleWe are looking for a highly skilled and experienced Service Operations Manager Assistant to join our team at PIVOT. In this role, you will be responsible for supporting the service operations manager in planning, directing, and coordinating activities to ensure goals or objectives are accomplished within prescribed time frames and cost...

  • Inventory and Service Coordinator

    2 weeks ago

    Fremont, California, United States LaborMax Staffing Full time

    Are you a detail-oriented and organized individual with a passion for inventory management and service coordination? Do you thrive in fast-paced environments and enjoy building strong relationships with colleagues and clients? If so, we encourage you to apply for our Inventory and Service Coordinator position.About the JobAs a key member of our team, you...

  • Senior Accounts Payable Coordinator for Property Management Firm

    3 weeks ago

    Fremont, California, United States Ledgent Finance & Accounting Full time

    About the RoleAs a Senior Accounts Payable Coordinator at our client, you will play a vital part in ensuring the smooth financial management of residential and commercial properties. This role involves processing invoices, verifying payments, maintaining vendor relationships, and handling various administrative tasks that contribute to the efficient...

  • Flooring Service Coordinator

    3 weeks ago

    Fremont, California, United States Gaia Flooring, Inc. Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Flooring Service Coordinator. This role will provide exceptional service to our clients, ensuring their needs are met promptly and efficiently.

  • Patient Services Coordinator

    7 days ago

    Fremont, California, United States InGenesis Full time

    Job Description:As a Patient Services Coordinator, you will play a vital role in ensuring the smooth operation of our client's medical office. Your primary responsibility will be to provide excellent customer service to patients, which includes responding to their inquiries, resolving their concerns, and scheduling appointments.Key ResponsibilitiesProvide...

  • Support Services Coordinator

    3 weeks ago

    Fremont, California, United States Friends of Children with Special Needs Full time

    At Friends of Children with Special Needs, we are committed to empowering individuals with developmental disabilities to live their most independent lives. We are seeking an experienced and compassionate Direct Support Professional to join our team as a Support Services Coordinator.

  • Accounting and Financial Services Manager

    20 hours ago

    Fremont, California, United States Compass Made Full time

    Compass Made is seeking a talented Accounting and Financial Services Manager to lead our financial operations. This role will oversee all aspects of financial management, including budgeting, forecasting, and financial reporting.The ideal candidate will have 5+ years of experience in a similar role, a Bachelor's degree in accounting or a related field, and a...

  • Service Coordinator

    1 month ago

    Fremont, United States Everon LLC Full time

    Company Overview: At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions...

  • Account Manager Liaison

    3 weeks ago

    Fremont, California, United States American Printing LLC Full time

    At American Printing LLC, we are seeking a skilled Account Manager Liaison to join our client services team. This key role is responsible for delivering exceptional customer experiences by providing top-notch service and communication throughout all stages of order intake, planning, manufacturing, shipping/fulfillment, and invoicing.About the RoleThe Account...

  • Service Center Operations Coordinator

    4 weeks ago

    Fremont, Indiana, United States FedEx Full time

    OverviewWe are seeking a highly skilled Service Center Operations Coordinator to join our team at FedEx Freight. This role is responsible for handling customer inquiries, processing documentation, and performing administrative tasks in a fast-paced environment.

  • Social Services Coordinator

    3 weeks ago

    Fremont, California, United States Friends of Children with Special Needs Full time

    Job OverviewWe are seeking a highly motivated and compassionate Case Manager to join our team at Friends of Children with Special Needs. As a key member of our Supported Living Services (SLS), you will provide exceptional care and support to individuals with developmental disabilities, empowering them to lead fulfilling lives.About the RoleThis is a...

  • Building Services Coordinator

    21 hours ago

    Fremont, California, United States ESFM Full time

    About ESFM: Our mission at ESFM is to deliver exceptional IFM solutions that enhance the workplace experience. We are committed to innovation, sustainability, and creating a safe and healthy work environment for our employees and clients.We have established a strong reputation as a trusted partner to our clients, providing tailored solutions that meet their...

  • Technology Coordinator

    1 month ago

    Fremont, United States BASIS Independent Schools Full time

    Technology Coordinator BASIS Independent Schools (#5000), 3300 Kearney Street, Fremont, California, United States of America Req #8251 Tuesday, November 12,...

  • Senior Accounting Professional

    2 days ago

    Fremont, California, United States Jobot Full time

    About the RoleThis is an exciting opportunity for a Senior Accounting Professional to join our team at Jobot. As a key member of our finance department, you will be responsible for overseeing the general accounting function, including supervising all US domestic & international intercompany transactions and accounts receivable related...

  • Cedar Point Associate

    3 weeks ago

    Fremont, Ohio, United States Cedar Point Full time

    We are seeking a skilled and detail-oriented individual to join our team as an Associate - Account Services Representative at Cedar Point.Job Summary:This role is responsible for providing exceptional customer service and support to our guests, ensuring their experience is memorable and enjoyable. As an Associate - Account Services Representative, you will...

  • Inventory & Tire Service Coordinator

    2 weeks ago

    Fremont, United States Disability Solutions Full time

    ARE YOU A LEADER WITH WAREHOUSE EXPERIENCE? WANT TO HELP BUILD A NEW BUSINESS UNIT FROM THE GROUND UP?Competitive Pay - Up to $22/hr based on experienceFull Benefits PackageFive Day Work Week w/ Weekends Off!Paid Time OffHoliday PayBonus PotentialAnd More!!Here at JAM Best One Fleet Service, our mission is to Create Raving Fans, and this is not just a...