Cedar Point Associate
5 days ago
We are seeking a skilled and detail-oriented individual to join our team as an Associate - Account Services Representative at Cedar Point.
Job Summary:This role is responsible for providing exceptional customer service and support to our guests, ensuring their experience is memorable and enjoyable. As an Associate - Account Services Representative, you will be the first point of contact for guests with questions or concerns regarding their accounts.
You will work closely with our Human Resources - Recruiting team to resolve any issues efficiently and effectively. Your excellent communication skills and problem-solving abilities will enable you to provide accurate information and guidance to our guests.
The successful candidate will have a strong understanding of the importance of maintaining confidentiality and adhering to company policies and procedures.
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience and qualifications.
About Cedar Fair:Cedar Fair Entertainment Company is a leading amusement park operator in North America, known for its world-class parks and attractions. Our mission is to create unforgettable experiences for our guests through innovative entertainment options, exceptional customer service, and commitment to quality.
Key Responsibilities:- Provide exceptional customer service and support to guests via phone, email, and in-person interactions
- Assist with resolving guest inquiries and complaints in a timely and professional manner
- Work closely with the Human Resources - Recruiting team to ensure seamless communication and issue resolution
- Maintain accurate and up-to-date records of guest interactions and account information
- Collaborate with other teams to identify and implement process improvements
- High school diploma or equivalent required; degree in hospitality, communications, or related field preferred
- Minimum 1 year of customer service experience in a fast-paced environment
- Excellent communication and problem-solving skills
- Ability to work in a team environment and adapt to changing priorities
- Familiarity with company policies and procedures
As an Associate - Account Services Representative, you will enjoy a comprehensive benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health insurance
- Dental and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
Cedar Fair is committed to creating a positive and inclusive work environment that fosters growth and development. As an Associate - Account Services Representative, you will have opportunities to develop your skills and advance your career within the company. We also offer a range of employee perks and discounts, including free admission to our parks and attractions.
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