Customer Relations Specialist|ALX|US
1 week ago
Position Type:Customer Relations Specialist
Location:New Haven CT
Hourly rate: $36.25
Contractor benefits: Medical, vision, Dental, 401k
Job Description:
The Customer Operations Specialist is responsible for establishing, developing, and maintaining successful and mutually beneficial business relationships with internal and external stakeholders. The individual will work closely with a cross-functional team in Global Supply Chain. They will be the primary point of contact for outside inquiries from healthcare facilities, Distributors and Pharmacies. The position requires strong interpersonal competencies and experience with account management. In addition to this, the COS will be accountable for additional day to day responsibilities including the following.
Duties
Effectively managing customer accounts while maintaining successful relationships
Onboard new accounts with all necessary information required and maintain monthly outreach
Maintain CRM tool with updates
Process credits, debits and returns based off department processes.
Effectively triage emails and phone calls from internal and external customers to ensure complete and timely resolution.
Establish and maintain professional relationships with Specialty Pharmacies, Distributors, Physicians, Suppliers and Wholesalers.
Form solid professional and collaborative relationships with Case Managers and additional colleagues within Global Supply Chain.
Recognize and report any negative trends to management
Participate in and complete all required training and Report any pharmacovigilant event within Alexions guidelines
Participate in audits and audit reviews when necessary
Ensure compliance with Risk Evaluation Mitigation Strategy (REMS) specific program for all orders received
Identify, triage and process quality events including Supply and Logistics complaints, deviations and product quality complaints/adverse reactions
Flexibility to undertake additional responsibilities and perform other duties as assigned to meet the evolving needs of the organization
Skills
4 years of college or equivalent work experience
Prior knowledge of Microsoft Office - Microsoft Excel required
Strong Communication skills
SAP experience preferred
Ability to adapt to new technology
Strong attention to detail and data accuracy skills
Strong interpersonal and written communication skills.
Ability to be proactive, flexible, multitask and work with a sense of urgency.
Must be U.S. Person for purposes of Export Compliance.
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
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Meet Your Recruiter
Gina D'Arcangelis
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