Pool Server

4 months ago

Colorado Springs, United States of the Gods Resort Full time

* Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release.

* Arrive to work in clean, wrinkle free uniform, well groomed and prepared for shift maintaining a professional appearance.

* Take the initiative to greet guest in warm and friendly manner.

* Provide detailed and thorough knowledge of culinary and beverage items.

* Upsell premium offerings and add on's to enhance guest experience.

* Complete required and suggested training to achieve maximum knowledge .

* Provide thoughtful and complete product suggestions.

* Maintain service in assigned section/on pool deck as determined by supervisor.

* Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner.

* Secures and processes payment quickly and accurately capturing all guests and member signatures on checks.

* Ensures that all food and beverage orders are delivered correctly and promptly.

* Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest.

* Follow all safety and sanitation policies when handling food and beverages.

* Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality.

* Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift.

* Complete cleaning and stocking duties thoroughly and as assigned.

* Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.

* Deliver "I Am Proud" service standards and department-specific signature touch points.

* Establish cross-departmental channels of communication among teammates that are consistent and complete.

* Completes additional training as needed.

* Performs deep cleaning and organizing as assigned.

* Assists with the functions of other positions within the Recreational Center Snack Bar and across the resort as needed.

* Maintains proper functioning and cleaning of equipment used in kitchen and Snack Bar.

* Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.

* Preps all condiments, salad dressings, portioned proteins, and snack packs. Labeling all items correctly with proper date.

* Have full knowledge of any drink or food specials or any current promotions.

* Washes all dirty trays, baskets or used kitchen utensils.

* Keep the Snack bar supervisor informed about any serious issues.

* Create and maintain cash reports at the end of each day.

* Understands functions of departments across resort property.

* Articulates location of departments and services when required.

* Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.

* Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.

* Provide extraordinary service that is "Enriching by Nature."

* Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

* Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.

* Be empowered to make things go right if they go wrong.

* Give the guest/member a fond farewell.

* Address feedback by utilizing the LEARN Model.

* Demonstrate a professional appearance and be attentive to what matters most.

* Comply with company policies and procedures.

* Observe and adhere to safety guidelines.

* Perform other duties as assigned.

* Interface positively with other departments, offering assistance when needed.

* Displays care in use of equipment and maintains an organized and professional work environment.

**Minimum Knowledge & Skills:**

* Possess basic math skills.

* Basic knowledge of food presentation, preparation, and handling.

* Customer Service skills.

* Requires ability to communicate and record information in writing.

* Requires basic computer skills.

* **Formal Education and Job-Related Experience:**

* High School diploma or GED equivalent

* Food and beverage experience

* Must be 18 years old or older

* Minimum 6 months experience in the serving industry. Fine Motor Skills

X

Gross Motor Skills

X

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