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Luxury Pool Server
2 months ago
Job Overview: As a key member of our service team, you will be responsible for delivering exceptional hospitality to our guests at the pool area.
Responsibilities:
- Maintain an organized work schedule and communicate any scheduling needs to management in advance.
- Arrive at work in a clean, professional uniform, well-groomed and ready for your shift.
- Initiate warm and friendly greetings to guests upon arrival.
- Demonstrate comprehensive knowledge of food and beverage offerings.
- Encourage guests to explore premium options and enhancements to their experience.
- Complete all required training to maximize your service knowledge.
- Provide thoughtful recommendations to guests regarding menu items.
- Ensure service is maintained in your designated area as directed by your supervisor.
- Accurately record and process orders using the point-of-sale system.
- Handle payments swiftly and accurately, ensuring all signatures are captured.
- Deliver food and beverage orders promptly and correctly.
- Provide necessary condiments, utensils, and garnishes as requested by guests.
- Adhere to safety and sanitation protocols when handling food and beverages.
- Prepare all beverages according to established recipes to ensure quality and consistency.
- Maintain cleanliness and organization of your work area throughout your shift.
- Complete cleaning and stocking tasks as assigned.
- Be knowledgeable about all resort offerings, including services and hours of operation.
- Deliver service that aligns with our brand standards and values.
- Foster effective communication with team members across departments.
- Participate in additional training as required.
- Assist with various tasks within the Recreational Center as needed.
- Ensure proper maintenance and cleanliness of kitchen and service equipment.
- Notify management of product needs and rotate stock as necessary.
- Prepare and label all food items accurately.
- Stay informed about current promotions and specials.
- Maintain cleanliness of all serving trays and utensils.
- Keep supervisors informed of any significant issues.
- Prepare daily cash reports accurately.
- Understand the functions of various departments within the resort.
- Provide directions to departments and services when needed.
- Be flexible with your schedule, including weekends and holidays as required.
- Welcome every guest and team member with a positive attitude.
- Provide service that embodies our commitment to excellence.
- Promote wellness and the core values of our organization through your actions.
- Embrace our brand and uphold our mission and values.
- Empower yourself to resolve issues proactively.
- Bid farewell to guests with warmth and appreciation.
- Utilize feedback to improve service through our established model.
- Maintain a professional appearance and focus on guest needs.
- Comply with all company policies and safety guidelines.
- Perform additional duties as assigned.
- Collaborate positively with other departments, offering assistance as needed.
- Demonstrate care in the use of equipment and maintain a professional work environment.
Qualifications:
- Basic math skills are essential.
- Knowledge of food presentation and handling is preferred.
- Strong customer service skills are required.
- Ability to communicate effectively in writing.
- Basic computer skills are necessary.
- High School diploma or GED equivalent is required.
- Experience in food and beverage service is preferred.
- Must be at least 18 years old.
- A minimum of 6 months experience in the serving industry is required.