PT Customer Lead

3 months ago


Hamilton, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 29938_external_USA-VA-Sterling
Address: USA-VA-Sterling-46081 Briarcroft Plaza
Store Code: Store 01161 FRONT END (7219133)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
  • PT Customer Lead

    3 months ago


    Hamilton, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 273401_external_USA-VA-Sterling Address: USA-VA-Sterling-20789 Great Falls Plaza Store Code: Store 01337 FRONT END (7221770) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Lead

    3 weeks ago


    Hamilton, Ohio, United States Burlington Full time

    As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.Key Responsibilities:Model company core values and appropriate back...

  • PT - Hamilton Georgia

    2 months ago


    hamilton, United States Encompass Health Full time

    PHYSICAL THERAPIST (PT) - PRN AVAILABLEMore one-on-one timeMore success for patients and professionalsBE THE CONNECTION.In your role as a physical therapist (PT), you'll be the connection between the additional one-on-one time we enjoy with each patient and the progress they make. Following them throughout their stay, you'll work with the latest technologies...

  • Physical Therapist

    1 month ago


    Hamilton, United States Triage Full time

    We are looking for a Travel Physical Therapist Allied for a great Travel allied job in Hamilton, OH.This Physical Therapist Travel allied job pays for 40 hours a week for 13 weeks. With Wanderly you can compare Travel assignment salary from leading Travel assignment agencies in the United States.With Wanderly you can chat and apply to any agency with...

  • Lead Van Driver

    4 days ago


    Hamilton, United States RoadRunner Services, LLC Full time

    Our Lead Van Drivers are B2B only, shuttling drivers to local car dealerships and auto auctions. No delivery of products or food. No special licensing needed. Ability to lift the vehicle hood and up to 15lbs of fuel or a jump box. Retirees who enjoy being on the road making local stops, consistency and commitment to timelines and routines, leading a team,...


  • Hamilton, United States Quality Talent Group Full time

    About the job Licensed Dental Hygienist - FT/PT $7,500 Sign on BonusAfinia Dental- Orchard Hill is seeking a Full time Dental Hygienist to join our team! Learn about our Four Day Work Week and Comprehensive Benefits Package!What Youll Gain Four Day work week! No Weekends! $7,500 Sign on Bonus! Competitive benefits including health insurance and retirement...


  • Hamilton, Ohio, United States Krupp Bilstein of america, Inc Full time

    Job Summary:The Acquisition Commercial Lead is responsible for supporting the Sales Department in the acquisition of new business by leading the business case development of a new product concept ensuring customer requests and affiliated internal costs are captured.Coordinates and directs acquisition projects, making detailed plans to accomplish goals and...


  • Hamilton, Montana, United States MSCCN Full time

    Job SummaryWe are seeking a detail-oriented and reliable Customer Data Entry Specialist to accurately input and maintain customer information. The ideal candidate will ensure data accuracy, meet deadlines, and handle confidential information with professionalism.Key Responsibilities:• Input and update customer data with precision and attention to...


  • Hamilton, Ohio, United States State Farm Insurance Full time

    Job Summary: As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services.Key...


  • Hamilton, United States StandardAero Full time

    Customer Service Director Location: Cincinnati OH Reporting directly into Vice President, Customer Programs Build an Aviation Career You’re Proud Of Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any...


  • Hamilton, United States StandardAero Full time

    Director of Customer Service Location: Cincinnati OH Reporting directly into Vice President, Customer Programs Build an Aviation Career You're Proud Of Build your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue...


  • Hamilton, Ohio, United States Krupp Bilstein of america, Inc Full time

    Job SummaryAs a Customer Quality Engineer at Krupp Bilstein of America, Inc, you will play a critical role in supporting production and driving quality activities within the production facility. You will be responsible for ensuring that quality problems are effectively addressed and that quality standards are implemented and adhered to within the production...


  • Hamilton, United States StandardAero Full time

    Customer Service Director Location: Cincinnati OH Reporting directly into Vice President, Customer Programs Build an Aviation Career You're Proud Of Build your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue...


  • Hamilton, Ohio, United States Bridgestone Americas Full time

    Company OverviewBridgestone Americas is a leading tire and automotive services company with a strong presence in North America. With over 22,000 teammates and a network of over 2,200 company-owned stores, we offer a wide range of career opportunities.Job SummaryWe are seeking an experienced Automotive Lead Technician to join our team. As a key member of our...

  • Shift Manager

    4 weeks ago


    Hamilton, Ohio, United States Five Guys Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Manager to join our Five Guys restaurant leadership team. As a Shift Manager, you will be responsible for leading a team of employees to provide exceptional customer service and ensure a positive dining experience for our guests.Key ResponsibilitiesLead a team of employees to achieve sales...


  • Hamilton, United States Disability Solutions Full time

    Job Overview:We are currently seeking a Lead Technician for our facility in Hamilton, MS. This position will report to the Area Facilities Manager.The Lead Technician will be responsible for ensuring production requirements are met, and the facility is operated in a safe, efficient, and compliant manner. This is a front-line operations role that will respond...

  • Shift Manager

    4 weeks ago


    Hamilton, Ohio, United States Five Guys Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Manager to join our team at Five Guys. As a Shift Manager, you will be responsible for leading a team of employees to provide exceptional customer service and ensure the smooth operation of our restaurant.Key Responsibilities:Lead a team of employees to provide excellent customer service and...


  • Hamilton, Ohio, United States ThyssenKrupp Bilstein of America Full time

    Job SummaryThyssenKrupp Bilstein of America is seeking a highly skilled Customer Quality Engineer to join our team. As a key member of our quality team, you will be responsible for driving quality activities within our production facility, ensuring that quality problems are effectively addressed, and quality standards are implemented and adhered to.Key...


  • Hamilton, Mississippi, United States Praxair Full time

    Job Overview: We are seeking a highly skilled Lead Technician to join our team in Hamilton, MS. This role will report to the Area Facilities Manager and be responsible for ensuring production requirements are met, and the facility is operated in a safe, efficient, and compliant manner.Key Responsibilities:Direct plant's daily priorities and activities,...


  • Hamilton, Ohio, United States Anserve Full time

    About AnserveAnserve Inc. is a leading provider of 24x7 HIPAA-compliant Call Center services in the $30B industry. We take pride in being recognized as a Top Ten company among our competitors. With a diverse business community as our client base, Anserve has been delivering professional answering services since 1969. Our company is built on a strong...