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Field Engineer

4 months ago

Raleigh, United States CaptiveAire Full time

Company Profile:

CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

Summary: The Field Engineer will serve as engineering support for our service teams assisting on complex/highly technical or problem jobs. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Raleigh, NC.

Primary Job Responsibilities:

Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
On site for startups on all high profile jobs for National Accounts or large/complex projects
Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
Perform 3rd party training for outside contractors on CaptiveAire products
Provide reports to Application Engineering, R&D and manufacturing on customer feedback/challenges, quality, product improvements/issues

Required Skills:

0-10 yrs experience
4-year technical degree, in an electrical, electronics or mechanically oriented curriculum
Hands on, technical internship/co-op experience is preferred
Must enjoy hands on product exposure and be comfortable with electronics
HVAC and/or electrical and field experience required
Multi-tasking, problem solving and strong communication skills a must

Training Plan:

4 months shadowing field service team, with a focus on understanding the startup, maintenance, repair and troubleshooting of CaptiveAire products
2 months with sales office to understand the design process for products
6 months cross training with other field engineers and the application engineering division, including frequent travel to job sites in and out of territory, to assist service and sales divisions with more complex field challenges. This will include the development of and selling of your services (Field Engineer/Construction project management services) to the local sales teams.

Benefits:

Paid holidays
Paid time off (PTO) based upon tenure
Medical, dental and vision insurance
Disability & life insurance based upon election of medical insurance
401k with employer match
Flexible spending account (FSA)

Salary:

Competitive base salary with monthly bonus based on productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.

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