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Patient Experience Liaison
2 months ago
Atlantic Health System is seeking a Full-Time Patient Experience Liaison at Morristown Medical Center. Required hours are: 12:00PM 8:00PM, including rotating weekends.
Essential Functions/Responsibilities:
+ Addresses and greets patients and visitors upon arrival and offers direction and assistance as required.
+ Acts as a liaison for all patients and families.
+ Utilizes the skills and provides experience to the family members of the patient for patient care experience.
+ Works with the team members, staff and physicians.
+ Analyzes and resolves complaints and concerns and communicates issues to appropriate staff.
+ Works with individuals or departments to minimize service delays and communicates delays to patients and families.
+ Identifies and implements systems and processes to increase efficiency and reduce costs while maintaining service/mission quality.
+ Provides data on patient care issues, maintains reports, analyses trends, and forwards information to appropriate departments for action.
+ HCAHPS / OAS knowledgeable. Emergency Department patient flow and efficiency experience preferred.
+ Performs other related duties as assigned.
Requirements:
+ High School Diploma or GED equivalent required.
+ Bachelors degree in healthcare or relevant area preferred.
+ To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
+ Working knowledge of Microsoft Office required.
+ Must effectively manage time, and function as a self- starter by being proactive.
Relevant Experience:
+ Excellent customer service experience preferred.
+ Retail experienced preferred.
+ HCAHPS knowledgeable preferred.
+ Bilingual preferred.
+ Proficient with Epic (preferred).
+ Previous experience in caring for patients and families preferred.
+ 2 years experience in Healthcare, Customer Service, Hospitality or relevant area preferred.
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
+ Morristown Medical Center, Morristown, NJ
+ Overlook Medical Center, Summit, NJ
+ Newton Medical Center, Newton, NJ
+ Chilton Medical Center, Pompton Plains, NJ
+ Hackettstown Medical Center, Hackettstown, NJ
+ Goryeb Children's Hospital, Morristown, NJ
+ CentraState Healthcare System, Freehold, NJ
+ Atlantic Home Care and Hospice
+ Atlantic Mobile Health
+ Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
+ 100 Best Companies to Work For and FORTUNE magazine for 15 years
+ Best Places to Work in Healthcare - Modern Healthcare
+ 150 Top Places to work in Healthcare - Becker's Healthcare
+ 100 Accountable Care Organizations to Know - Becker's Hospital Review
+ Best Employers for Workers over 50 - AARP
+ Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
+ One of the 100 Best Workplaces for Millennials Great Place to Work and FORTUNE magazine
+ One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine
+ Official Health Care Partner of the New York Jets
+ NJ Sustainable Business
Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.
We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.
Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
