Customer Service Representative

4 weeks ago

New Berlin, United States Archer Daniels Midland Company Full time
Job Description

Customer Service Representative - New Berlin, WI

GENERAL REQUIREMENTS
  • Work collaboratively in a team environment to provide exceptional customer service.
  • Develop positive working relationships with customers and sales team.
  • Serve as a liaison between customers and plant personnel.
  • Work requires professional written and verbal communication and interpersonal skills.
  • Advanced computer knowledge and skills.
QUALITY CONTROL REQUIREMENTS
  • Knowledge of and ability to follow all Good Manufacturing Practices (GMPs).
  • Awareness of Hazard Analysis and Critical Control Points (HACCP) and its importance.
  • Follow all Safe Quality Food (SQF) guidelines.NOTE: Required to report food safety problems or concerns immediately to a person with authority to initiate action as indicated on the organizational chart.
SAFETY REQUIREMENTS
  • Be aware of and follow up to date OSHA regulations that apply to the tasks in your job.
  • Be aware of your surroundings, watching for forklift traffic and trip hazards such as pallets or cords when entering the production area.
  • Wear appropriate Personal Protective Equipment (PPE) when entering the production area.
EDUCATION / CERTIFICATIONS
  • High School Diploma or Equivalent
  • Associate Degree or Bachelor's Degree Preferred
JOB RESPONSIBILITIES
  • Assist with incoming and outgoing shipments.
  • Process customer orders based on customer account information, including accurate pricing.
  • Prepare orders to be scheduled for production and manage inventoried items.
  • Enter and manage work orders based on production scheduled.
  • Communicate production requirements to ensure timely delivery of customer orders.
  • Communicate order assembly requirements to warehouse personnel.
  • Prepare and deliver invoicing and accompanying documents to the customer.
  • Manage customer relationships and coordinate the non-conformance process.
  • Report any suspicious activity related to food defense.
Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:88896BR

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and InclusionADM.

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

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