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Customer Service Associate
2 months ago
POSITION SUMMARY: The Customer Relations Associate performs various customer service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers. ESSENTIAL FUNCTIONS: Secures all firearms brought into the store with trigger locks. Checks in all vendor representatives, completing the necessary visitor log information and controlling the visitor badges. Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. Greets all customers as they enter the store in a friendly and outgoing manner. Handles customer merchandise returns; completes refund/exchange paperwork. Sorts returns by category and returns to the proper area. Sells appropriate hunting and fishing licenses. Handles and administers all incentive and reward programs. Remains product knowledgeable. Remains aware of advertised sales. Keeps work area clean, neat, and well-stocked with supplies. Follows all company policies and procedures. Provides a legendary experience for every customer by assisting them in making buying decisions by: Identifying and evaluating customers' needs. Making product recommendations based on this analysis. Promoting programs including, but not limited to, CLUB Membership, VOC, and In-Store Pick-up. ALL OTHER DUTIES AS ASSIGNED. EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High school diploma or equivalent experience. KNOWLEDGE, SKILLS, AND ABILITY: Ability to calculate figures such as discounts and make change to customers. Ability to communicate in a friendly and professional manner with customers and other associates. Ability to establish and maintain effective working relationships with management, coworkers, and customers. Ability to operate computerized Point of Sale register system. TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Constantly stand and/or walk during shift. Constantly communicate with others to exchange information. Constantly repeat motions that may include the wrists, hands, and/or fingers. Occasionally ascend or descend ladders, stairs, ramps, etc. Occasionally work in low or high temperatures. Occasionally work in noisy environments. Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed). INDEPENDENT JUDGEMENT: Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Part-Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. #J-18808-Ljbffr
