Customer Service Associate

2 weeks ago

Little Rock, Arkansas, United States Industrial Electronic Supply Full time

We are seeking a highly skilled Customer Service Representative to join our team at Industrial Electronic Supply. As a key member of our branch in Little Rock, Arkansas, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

• Assist customers with product selection, brand, and pricing options, as well as technical information

• Accurately and quickly process and track orders

• Build and maintain relationships with customers and vendors

• Facilitate inventory control

• Help with day-to-day branch operations

• Continually develop product knowledge, and attend/participate in manufacturer product training

Requirements:

• Strong technical aptitude and basic electrical knowledge through education and/or experience a must

• Sales experience and familiarity with products and applications preferred

• Exceptional phone etiquette and customer service skills

• Strong work ethic and capacity to thrive in a team environment

• Proven verbal and written communication skills, including the ability to communicate professionally and effectively with all levels of the organization, as well as with customers and external partners

• Effective time management and organization skills

• Working knowledge of Microsoft Word, Excel, and Outlook

Why Join IES?

We value our team, their relationships and dedication, and treat everyone like family. Your contributions to the customers and industries we serve, and ultimately the impact we all make on our world. Work-life balance possible with almost all weekends and holidays off, plus schedule flexibility when appropriate. Opportunities for training and personal growth.

Benefits and Compensation:

We offer a very competitive salary, opportunities for ongoing/product training, 401K plan, group health insurance + life insurance, short and long-term disability insurance, paid vacation, sick leave and holidays, paid volunteer day to serve non-profit of your choice. IES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. IES also maintains a drug-free workplace and requires pre-employment substance abuse testing.

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