Senior Customer Technical Support Specialist

4 days ago


King George, United States Bowhead Full time

Overview:

SENIOR CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE)

Bowheads seeks a Senior Customer Technical Support Specialist (Help Desk) to join our team in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. The Senior Customer Technical Support Specialist (Help Desk) will manages all activities related to Help Desk services and procedures. Responsible for recognizing, identifying, isolating and resolving problems with information system products and services. Ensures that problems are identified and resolved in a timely manner. Interacts with appropriate technical, professional or service personnel to resolve continuing problems and to ensure the function is current on the technology being used.

Responsibilities:
  • Provide on-site desktop support as needed, provides general help desk support for User Assistance
  • Provide phone support to users to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
  • Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
  • Utilize the Remedy System to assign and track trouble calls as appropriate.
  • Assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
  • Must demonstrate strong analytical and problem solving skills.
  • Must demonstrate the ability to multi-task and assist or teach others to solve problems.
Qualifications:
  • High School Diploma or Bachelors Degree
  • Five to ten (5-10) or more years of experience
  • Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
  • Must be familiar with Department of Defense networking and security accreditation requirements.
  • Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
  • Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
  • Ability to communicate effectively with all levels of employees and outside contacts.

Physical Demands:

  • Must be able to lift up to 10-15 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.

#LI-JR1



  • King George, Virginia, United States Bowhead Full time

    Job SummaryBowhead is seeking a highly skilled Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. As a key member of our team, you will be responsible for managing all activities related to Help Desk services and procedures.Key ResponsibilitiesProvide on-site desktop support as needed, offering...


  • King George, United States Bowhead Full time

    Overview: CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE) Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. Responsibilities: Provide on-site desktop...


  • King George, Virginia, United States Lockheed Martin Corporation Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and motivated Senior Customer Training Specialist to join our team at Lockheed Martin Corporation. As a Senior Customer Training Specialist, you will be responsible for providing Surface Combat Systems training support to our United States Navy and International customers.Key...


  • King George, United States Lockheed Martin Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Senior Customer Training Specialist to join our team at Lockheed Martin. As a key member of our Surface Combat Systems training support team, you will be responsible for providing training and support to our United States Navy and International customers.Key Responsibilities:Develop...


  • King George, Virginia, United States Sayres and Associates Full time

    Job SummarySayres and Associates is seeking a highly skilled and experienced Senior Advanced Tactical Training Support Specialist to join our team. As a key member of our organization, you will be responsible for providing technical and tactical expertise to support the teaching of advanced warfare training courses.Key ResponsibilitiesCourse Development and...


  • King George, United States Lockheed Martin Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Training Specialist to join our team at Lockheed Martin. As a Senior Training Professional, you will be responsible for providing training support to our United States Navy and International customers.Key ResponsibilitiesDevelop and deliver training programs for Surface Combat...


  • King George, Virginia, United States Sayres and Associates Full time

    Job SummarySayres and Associates is seeking a highly skilled Senior Advanced Tactical Training Support Specialist to join our team. As a key member of our organization, you will be responsible for providing technical and tactical expertise to support the teaching of advanced warfare training courses.Key ResponsibilitiesCourse Development and Instruction:...


  • King George, Virginia, United States Bowhead Full time

    Job SummaryBowhead is seeking a highly skilled Senior Technical Support Specialist to provide exceptional customer support and technical assistance to our clients. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to effectively communicate with users at all levels.Key ResponsibilitiesProvide on-site desktop...


  • King George, Virginia, United States Lockheed Martin Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Trainer to join our team at Lockheed Martin Corporation. As a key member of our Surface Combat Systems training support team, you will play a critical role in providing training support to our United States Navy and International customers.Key ResponsibilitiesDevelop and deliver training...


  • King George, United States Lockheed Martin Corporation Full time

    Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Description: We are seeking a talented and motivated Customer Trainer to join our team as we provide Surface Combat Systems training support to our United States Navy and International customers. This...


  • King George, United States Lockheed Martin Corporation Full time

    Job ID: 674427BR Date posted: Aug. 29, 2024 Description:We are seeking a talented and motivated Customer Trainer to join our team as we provide Surface Combat Systems training support to our United States Navy and International customers. This position will draw upon previous Naval experience to utilize on training development projects across multiple of...


  • King George, Virginia, United States Bowhead Full time

    Overview:At Bowhead, we are seeking highly skilled professionals to support our Enterprise Configuration Management (ECM) proposal effort. As a key member of our team, you will play a critical role in providing expertise in Configuration Management (CM) as it applies to hardware and software systems, combat systems, system of systems, virtualization, and...


  • King George, Virginia, United States Bowhead Full time

    Overview:The Enterprise Configuration Management Proposal Landing Page (ECM) is a critical initiative aimed at enhancing our capabilities in Configuration Management (CM) across various systems, including hardware, software, combat systems, and virtualization technologies.Bowhead is actively seeking qualified professionals to support our proposal efforts in...


  • King George, United States Lockheed Martin Full time

    Engage with Advanced Aegis SystemsDesign and implement dynamic training programs for Aegis and Ballistic Missile Defense initiativesDeliver expert technical assistance and training to clientsTravel opportunities availableCollaborate with leading industry professionalsU.S. Citizenship and eligibility for DoD Security Clearance requiredJoin Lockheed Martin, a...


  • Saint George, Utah, United States S&S Mechanical Full time

    Job OverviewAre you skilled in providing outstanding customer support? S&S Mechanical is seeking a full-time Customer Support Specialist to assist our HVAC and plumbing repair clients in scheduling their service appointments.We recognize the value of exceptional team members, which is why we offer competitive compensation ranging from $45,000 to $55,000,...


  • King George, United States Lockheed Martin Corporation Full time

    We are seeking a talented and experienced Aegis Weapon System Training Supervisor (TRASUP) Submode operator and technical trainer, to support the Aegis International Programs team and conduct waterfront and schoolhouse training.- This individual will Technical, Operator, Trainer, International, Training Specialist, Technology, Support


  • King George, Virginia, United States King George County Schools Full time

    Job SummaryWe are seeking a highly motivated and dedicated Education Support Specialist to join our team at King George County Schools. As an integral part of our instructional support team, you will work closely with classroom teachers to provide academic support and assistance to students.Key ResponsibilitiesCollaborate with teachers to develop and...


  • Saint George, Utah, United States S&S Mechanical Full time

    Job OverviewAre you skilled in providing outstanding customer support? S&S Mechanical is seeking a full-time Customer Support Specialist to assist our HVAC and plumbing service clients in scheduling their appointments.We recognize the value of exceptional team members, which is why we offer competitive compensation ranging from $45,000 to $55,000, along with...


  • King George, United States Basic Commerce & Industries, Inc. Full time

    Basic Commerce and Industries, Inc. (BCI) is seeking to fill full-time Senior Systems Engineer / senior navy subject matter expert (SME) positions in support of the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Integrated Combat Systems Department (V), Electromagnetic and Sensor Systems Department (B), and other customers within NSWCDD, their...


  • King George, United States Booz Allen Hamilton Full time

    About the RoleWe are seeking a highly skilled Senior Systems Engineer to join our team at Booz Allen Hamilton. As a Senior Systems Engineer, you will be responsible for developing, operating, and maintaining complex technology systems using engineering principles, theories, and concepts.Key ResponsibilitiesDevelop and implement systems engineering plans,...