Customer Support Expert
1 week ago
Bowhead is seeking a highly skilled Senior Technical Support Specialist to provide exceptional customer support and technical assistance to our clients. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to effectively communicate with users at all levels.
Key Responsibilities- Provide on-site desktop support as needed, offering general help desk support for user assistance.
- Offer phone support to users to resolve issues related to RDT&E connectivity and RDT&E Active Directory domain account user management.
- Assist with assigning IP addresses as requested and maintaining those IP addresses in the IPA Database.
- Utilize the Remedy System to assign and track trouble calls as appropriate.
- Assist with the maintenance and monitoring of the User Assistance mailbox to ensure timely support for users.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
- High School Diploma or Bachelor's Degree
- Five to ten or more years of experience
- Ability to effectively and efficiently communicate verbally with the user community
- Familiarity with Department of Defense networking and security accreditation requirements
- Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
- DoD 8570 Information Assurance Technical Level II certification requirements at time of hire
- Ability to communicate effectively with all levels of employees and outside contacts
- Ability to lift up to 10-15 pounds
- Ability to stand and walk for prolonged amounts of time
- Ability to twist, bend, and squat periodically
Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.
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Operational Support Specialist
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King George, Virginia, United States Vector CSP Full timeJob OverviewPosition Summary:The Naval Surface Warfare Center Dahlgren Division (NSWCDD) is committed to delivering exceptional support to the Navy in areas such as research, development, testing, evaluation, analysis, systems engineering, integration, and certification of intricate naval warfare systems. As part of our ongoing mission, we are seeking...
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King George, Virginia, United States Lockheed Martin Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Trainer to join our team at Lockheed Martin Corporation. As a key member of our Surface Combat Systems training support team, you will play a critical role in providing training support to our United States Navy and International customers.Key ResponsibilitiesDevelop and deliver training...
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Customer Trainer Senior
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