Customer Support Expert

1 week ago


King George Virginia, United States Bowhead Full time
Job Summary

Bowhead is seeking a highly skilled Senior Technical Support Specialist to provide exceptional customer support and technical assistance to our clients. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to effectively communicate with users at all levels.

Key Responsibilities
  • Provide on-site desktop support as needed, offering general help desk support for user assistance.
  • Offer phone support to users to resolve issues related to RDT&E connectivity and RDT&E Active Directory domain account user management.
  • Assist with assigning IP addresses as requested and maintaining those IP addresses in the IPA Database.
  • Utilize the Remedy System to assign and track trouble calls as appropriate.
  • Assist with the maintenance and monitoring of the User Assistance mailbox to ensure timely support for users.
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
Requirements
  • High School Diploma or Bachelor's Degree
  • Five to ten or more years of experience
  • Ability to effectively and efficiently communicate verbally with the user community
  • Familiarity with Department of Defense networking and security accreditation requirements
  • Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
  • DoD 8570 Information Assurance Technical Level II certification requirements at time of hire
  • Ability to communicate effectively with all levels of employees and outside contacts
Physical Demands
  • Ability to lift up to 10-15 pounds
  • Ability to stand and walk for prolonged amounts of time
  • Ability to twist, bend, and squat periodically
Security Clearance Requirements

Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.



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