Front Desk Agent

1 month ago


Worcester, United States Residence Inn Worcester Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:
Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    2 weeks ago


    Worcester, United States Courtyard Worcester Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Worcester, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionBilingual Front Desk/ TriageLocation:Worcester, MAOpportunity to work with a great company!Hours:Full timeM-F 8-5In officeJob Requirements:·         Bilingual* Spanish and English·         Administrative/Front Desk ExperienceDuties:Responsible for organization’s phone triage.Timely forwarding of voicemail and...


  • Worcester, United States Crunch Fitness Full time

    Front Desk Supervisor- Crunch Fitness Worcester Front Desk Supervisor- Crunch Fitness Crunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional,...


  • Worcester, United States Professional Staffing Group Full time

    Admissions and Front Desk Associate ($20/hr) Do you have experience working as a front desk receptionist ? If so, this could be the perfect opportunity for you! Apply here to speak to a recruiter today! We are looking for someone who has at least one year of concierge or front desk experience to welcome visitors at a well-known university. This position...

  • Front Desk Coordinator

    2 months ago


    Worcester, United States Restorixhealth Full time

    Temp PRN Front Desk Medical Coordinator At RestorixHealth, our mission is simple...to restore health and improve the quality of life! We are seeking a customer service driven Front Desk Medical Coordinator for our state of the art wound care facilities. Responsible for scheduling patients, precertification, insurance verification, charge entry and daily...

  • Guest Services Agent

    3 weeks ago


    Worcester, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Auburn, MA, US Property Name: La Quinta by Wyndham Auburn - Worcester Req Id: 14189 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Auburn - Worcester location in Auburn , Massachusetts . **Job Summary** The Guest Service Agent is responsible for providing...


  • Worcester, United States Professional Staffing Group Full time

    Front Desk Administrator in Worcester, MA ($22/hr) With a state-of-the-art facility boasting cutting-edge technology and abundant resources, our client ensures an outstanding learning environment that empowers students to succeed in their chosen fields. Situated in Worcester, MA, this university is renowned for its innovative contributions to health and...


  • Worcester, United States G2 Secure Staff Full time

    Job DescriptionJob DescriptionG2 Secure Staff is expanding and looking to add to the Ramp Agent operations in Worcester Regional Airport (ORH)Title: Ramp AgentPay Rate: $15.50 per hourShift: Part TimeSchedule: 9:30am – 4:30pmThe Ramp Agent provides ground support for inbound and outbound aircraft, including baggage handling, mail and freight handling,...


  • Worcester, United States Complete Staffing Solutions Full time

    Job DescriptionJob Description  Recruitment (phone screens for entry level positions, scheduling interviews, reference checks, scheduling orientation, creating new fire folders and packets)Front Desk duties (This individual will be sitting up front on the second floor, picking up/transferring phone calls, processing incoming mail, receiving vendor orders,...


  • Worcester, United States Family Health Center Full time

    Job Description: The Patient Services Team Support Representative (PSTSR) will be assisting with the incoming phone calls from the Call Center to the teams. The PSTSR will make sure that the incoming calls are taken as they should and assist the call with its needs. The Patient Services Team Support Representative (PSTSR) will be settled in-person in one of...

  • Front Desk

    1 month ago


    Worcester, United States Dental Dreams Full time

    Job DescriptionJob DescriptionThe Role: Dental Dreams LLC in Grafton, MA is now hiring Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with...


  • Worcester, United States Family Health Center Full time

    Job DescriptionJob DescriptionJob Description:The Patient Services Team Support Representative (PSTSR) will be assisting with the incoming phone calls from the Call Center to the teams. The PSTSR will make sure that the incoming calls are taken as they should and assist the call with its needs. The Patient Services Team Support Representative (PSTSR) will be...


  • Worcester, United States Bear Mountain Health Care Full time

    Responsibilities: Join a great team! + Greet and welcome guests and vendors upon arrival. You are the first impression of the building + Screen visitors and guests during Covid-19 pandemic. + Direct visitors to the appropriate person and office + Answer, screen and tranfer incoming telephone calls, take messages + Ensure reception area is tidy and...


  • Worcester, United States Tenet Healthcare Full time

    Summary Medical office position responsible for coordinating and managing all processes of the front office Responsibilities Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Coordinates the daily operations of the physician office, including the medical records process,...


  • Worcester, United States Guidelight Health, Inc. Full time

    Job DescriptionJob DescriptionDescription:Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Guidelight is an Equal Opportunity Employer. We're passionate about fostering?an environment?where everyone, irrespective of their race, gender, sexual orientation, or...


  • Worcester, United States Guidelight Health, Inc. Full time

    Job DescriptionJob DescriptionDescription:Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Guidelight is an Equal Opportunity Employer. We're passionate about fostering?an environment?where everyone, irrespective of their race, gender, sexual orientation, or...


  • Worcester, United States Boston Neurobehavioral Associates Full time

    Job DescriptionJob DescriptionEstablished in 1998, Boston Neurobehavioral Associates provides comprehensive outpatient behavioral health and psychiatric care to all ages. In order to best serve the Greater Boston area, we have practice across Massachusetts, Florida, Rhode Island, Illinois, New Jersey & Maryland .Led by Mohammad Munir, MD, the team of...


  • Worcester, United States Family Health Center Full time

    Job Description: The Patient Services Representative acts as a resource to the assign team Supervisor. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services...

  • Office Assistant

    2 weeks ago


    Worcester, United States Worcester RISE for Health Full time

    Job DescriptionJob DescriptionWorcester RISE for Health is searching for a new team member!We are looking for an administrative assistant for our non profit organization and the medical practice. During clinical days, you’ll be responsible for serving as our front desk staff welcoming and directing patients, assisting with referral processing and helping...


  • Worcester, United States Family Health Center Full time

    Job DescriptionJob DescriptionJob Description:The Patient Services Representative acts as a resource to the assign team Supervisor. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and...