Front Office Supervisor
2 months ago
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Overview:
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Office Supervisor
1 week ago
Worcester, Massachusetts, United States Highgate Hotels Full timeJob Title: Front Office SupervisorHighgate Hotels is seeking a Front Office Supervisor to provide exceptional guest service and ensure seamless operations at our Front Desk. As a key member of our team, you will be responsible for managing front desk operations, supervising staff, and maintaining high standards of customer service.Key Responsibilities:Manage...
-
Front Office Supervisor
3 days ago
Worcester, Massachusetts, United States Residence Inn Worcester Full timeJob SummaryThe Front Office Supervisor is a key member of the Residence Inn Worcester team, responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key...
-
Front Office Supervisor
2 weeks ago
Worcester, Massachusetts, United States Residence Inn Worcester Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Residence Inn Worcester. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesProvide attentive and...
-
Front Office Supervisor
1 week ago
Worcester, Massachusetts, United States Highgate Hotels Full timeFront Office Supervisor Job DescriptionHighgate Hotels is seeking a skilled Front Office Supervisor to provide exceptional customer service and lead our front desk team. As a key member of our hospitality team, you will be responsible for ensuring a seamless guest experience from check-in to check-out.Key Responsibilities:Provide attentive and courteous...
-
Front Office Supervisor
4 weeks ago
Worcester, United States Highgate Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Office Supervisor
3 days ago
Worcester, Massachusetts, United States Highgate Hotels Full timeJob SummaryHighgate Hotels is seeking a skilled Front Office Supervisor to provide exceptional customer service and lead our front office team. As a Front Office Supervisor, you will be responsible for ensuring a smooth and efficient check-in and check-out process, while also maintaining a high level of customer satisfaction.Key ResponsibilitiesGreet and...
-
Front Office Coordinator
3 days ago
Worcester, Massachusetts, United States Highgate Hotels Full timeFront Office Coordinator Job DescriptionHighgate Hotels is seeking a highly skilled Front Office Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities: Greet and welcome guests, ensuring a warm...
-
Front Desk Supervisor- Crunch Fitness
3 months ago
Worcester, United States Crunch Fitness Full timeFront Desk Supervisor- Crunch Fitness Worcester Front Desk Supervisor- Crunch Fitness Crunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional,...
-
Front of House Lead Supervisor
1 month ago
Worcester, Massachusetts, United States Compass Group Careers Full timeJob SummaryAs a Front of House Lead Supervisor, you will be responsible for ensuring the highest quality of service and products in our food service operation.Key Responsibilities:Manage inventory to minimize waste and maintain high valuation.Supervise staff to ensure quality assurance standards are met and the operation is clean and organized.Monitor...
-
Front Desk Coordinator
1 month ago
Worcester, Massachusetts, United States Reeves Lavallee PC Full timeFront Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Reeves Lavallee PC. As the first point of contact for our business, you will be responsible for providing exceptional customer service and ensuring a smooth day-to-day operation.Key Responsibilities:Manage the front desk and reception...
-
Medical Office Coordinator
2 weeks ago
Worcester, Massachusetts, United States Tenet Healthcare Full timeJob SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Tenet Healthcare. As a key member of our front office team, you will be responsible for coordinating and managing all processes of the front office, ensuring seamless patient flow and exceptional customer service.Responsibilities• Check in...
-
Front Desk Representative
1 month ago
Worcester, Massachusetts, United States Hampton Inn Worcester Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Worcester. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesRegister guests and process check-ins and check-outs...
-
Front Desk Representative
1 month ago
Worcester, Massachusetts, United States Hampton Inn Worcester Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Worcester. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesRegister guests and process check-ins and check-outs...
-
Front Desk Representative
2 weeks ago
Worcester, Massachusetts, United States Courtyard Worcester Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Worcester. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Register guests and process check-ins and check-outs in...
-
Front Desk Representative
3 weeks ago
Worcester, Massachusetts, United States Hampton Inn Worcester Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Worcester. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet and...
-
Medical Office Coordinator
4 weeks ago
Worcester, Massachusetts, United States Tenet Healthcare Full timeJob SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Tenet Healthcare. As a Medical Office Coordinator, you will be responsible for coordinating and managing all processes of the front office, ensuring seamless patient flow and efficient operations.Key ResponsibilitiesCheck in patients and collect...
-
Medical Office Coordinator
2 weeks ago
Worcester, Massachusetts, United States Saint Vincent Physician Services, Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Saint Vincent Physician Services.The successful candidate will be responsible for coordinating and managing all front office processes, ensuring seamless day-to-day operations and exceptional patient care.Key ResponsibilitiesVerify patient...
-
Front Desk Receptionist
4 weeks ago
Worcester, Massachusetts, United States YWCA Central Massachusetts Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to provide exceptional customer service and support to our members, participants, and the public. As a Receptionist - Per Diem, you will play a vital role in promoting the highest quality of customer service and supporting the overall operations of the YWCA Central...
-
Front Desk Representative
3 weeks ago
Worcester, Massachusetts, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and...
-
Front Desk Coordinator in Worcester, MA
2 weeks ago
Worcester, Massachusetts, United States Professional Staffing Group Full timeFront Desk Administrator in Worcester, MAOur client, a renowned university in Worcester, MA, is seeking a skilled Front Desk Administrator to join their team. This is an exciting opportunity to work in a state-of-the-art facility with cutting-edge technology and abundant resources.The successful candidate will be responsible for managing and sustaining...