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Front Desk Supervisor
3 months ago
The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts). The Front Desk Supervisor is responsible for assisting the day-to-day operations of the hotel with the guidance and direction of the hotel General Manager. This position will provide leadership, training, and motivation for the front desk staff, while enforcing all company policies and procedures including sanitation and cleanliness standards. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Guest Relations (60%): Register guests into computer system, verifying registrations, address and credit information. Answer all incoming calls with guest inquiries. Remain available to guests at all times. Provide general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping, maintenance and bistro. Perform all tasks in compliance with federal, state, local requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager. Administration (30%): Must be aware of inventory of rooms at all times. Reports any guest incidents to AGM and GM. Counts bank and reports discrepancies to management. Check with the acting head of housekeeping, desk clerks on duty, maintenance department and General Manager for things that might require your attention. Solicit guest feedback regarding hotel services and facilities and taking corrective action to solve deficiencies. Be aware of the status of the availability of rooms at the hotel on any given day to ensure maximum revenues each day. Update availability information with Reservations system as required. Assist in evaluating the performance of all front desk employees. Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services. Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards. Obtain sales leads for the sales department. Coordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring attention. Other duties as assigned. COMPETENCIES Professional Appearance - Presents a professional and polished look. Detail Orientation – Is accurate with details and numbers. Customer Service – Understands and meets the needs of customers. Company Character – Supports company vision and values. Decision Making – Capably makes decisions on business acumen and intuition. Team Orientation – Works cooperatively with others, establishes rapport, and is organizationally sensitive. EDUCATION & EXPERIENCE High School Diploma or GED preferred. 1+ years of supervisory experience preferred. Hospitality / hotel work experience preferred. JOB REQUIREMENTS Food handler’s license and liquor server permits as required by state law (or ability to obtain). Proof of eligibility to work in the United States. Reliable transportation to and from work. Ability to work a flexible schedule including evening, weekends and holidays. Reliable and consistent attendance. PHYSICAL REQUIREMENTS Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently. Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects. Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs both inside and outside in a variety of weather conditions. The Oxford Collection of hotels is proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on preemployment screening. #J-18808-Ljbffr
