Front Desk Coordinator

4 weeks ago

Louisville, United States Ellis and Badenhausen Ortho Full time
Come join a team where People make the difference We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.

Position Title: Front Desk Coordinator

Reports to: Office Manager

This position features:

Generous pay and benefits including a 401k and profit-sharing plan

The Front Desk positions initial administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. The position needs to be a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the person needs to know when to slow down, look patients in the eye and provide personalized service.

Duties:
  • "Opens" the office each day, according to protocol.
  • Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient's financial obligation, provides patients several scheduling options, follows physician-approved scheduling guideline.
  • Provides directions, answers questions, and meets a variety of customer service needs.
  • Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Document information on calls received where required.
  • Ensures all patient EHR charts have been created and reviewed; attached encounter forms to patient traveling paperwork.
  • Verifies demographic and insurance information for all patients, according to protocol; makes a copy of each patient's insurance card, front and back
  • Explains financial and collection policies to new patients as needed and refers them to the billing office when appropriate
  • Ensures all patient paperwork is complete before patient is seen-puts the chart up for the clinical staff
  • Informs patients in the reception area when the physicians are running behind
  • Screens visitors and responds to routine requests for information
  • Ensures all faxes are cleared off the machine and distributed throughout the day
  • Sorts incoming reports and directs to appropriate physician
  • Maintains detailed and accurate records regarding patient information, conversations and interactions.
  • Inputs patient and insurance data into the computer as needed.
  • Utilizes statistical tools and reports using spread sheets, Track Via, etc...
  • Manage, organize and update relevant data using database applications.
  • Communicate and provide information to other EBEPSC departments as required for proper management of the patient plan of care and per billing guidelines.
  • Properly file charts when clinician is finished with the treatment.
  • Manage point of service payment collections (Co-pays, Co-insurances, payment on deductibles, and self pays).
  • Properly operating the copy/fax machine
  • Using Intergy scheduling software/EMR; scheduling appointments
  • Scanning of patient information in the Intergy; scanning discharged patient charts
  • Printing fee tickets for the next day
  • Pulling charts, checking insurance authorizations, getting them ready for the next business day
  • Balance and close a money collection journal at the end of each business day
  • Utilizing email and Google chat for interoffice communication
  • Cooperative work attitude toward co-employees, management, patients, visitors, vendors, and physicians
  • Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
  • Ability to make decisions and solve problems

    Required
  • High school diploma or GED certificate
  • Good typing skills
  • Medical Office experience
  • Excellent communication skills
  • Good computer skills; knowledge of word-processing software
  • Strong ethical and moral character
  • Knowledge of medical terminology
  • Willingness to support and encourage co-workers

We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA.

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