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Front Desk Support Specialist

2 months ago

Louisville, Kentucky, United States Spero Health Full time
Job Summary

Spero Health is seeking a highly organized and detail-oriented Front Desk Coordinator to support our mission of providing integrated care to patients. As a key member of our team, you will be responsible for ensuring a positive patient experience and providing administrative support to our clinical staff.

Responsibilities
  • Answer phones with courtesy and professionalism, providing clear and concise information to patients and visitors.
  • Ensure the front desk and lobby areas are clean and well-maintained, creating a welcoming environment for patients and staff.
  • Provide comfort care to patients and their significant others, demonstrating empathy and compassion.
  • Schedule follow-up appointments for patients, both in-person and via phone, and document all interactions in the medical record.
  • Assist with patient flow coordination, ensuring seamless communication between clinical staff and patients.
  • Maintain accurate and up-to-date patient records, adhering to HIPAA and CFR 42 part 2 regulations.
  • Perform daily financial summaries and balance payments received, ensuring accurate and timely financial reporting.
  • Order and organize educational materials, ensuring patients have access to relevant resources.
  • Collaborate with clinical staff to enhance patient experience and continuity of care.
  • Assist with ensuring accountability of treatment programs and patient compliance.
Requirements
  • Graduation from an accredited high school or equivalent.
  • Medical and office administration experience, with a proven track record of attention to detail.
  • Excellent customer service skills, with a focus on providing exceptional patient care.
Benefits
  • Medical, dental, and health savings account.
  • Vision, life, and disability insurance (100% company-paid).
  • Generous PTO and paid holidays.
  • 401(k) retirement program with company match.
  • Wellness programs, including fitness reimbursement and smoking cessation.
  • Employee assistance program (EAP).
  • Discounts via Tickets at Work.