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Guest Services Representative

2 months ago

Florence, South Carolina, United States Towneplace Florence Full time

Towneplace Florence
- Your Future Awaits

Position Overview: The Guest Services Representative plays a crucial role in welcoming visitors with professionalism and warmth, managing inquiries, facilitating check-ins and check-outs, and coordinating room reservations.

Benefits Offered: We provide comprehensive Medical/Dental/Vision coverage, a generous Paid Time Off program, performance-based bonuses, daily pay options, an Employee Referral incentive program, and the chance to thrive in a culture that values and rewards our top performers with career advancement opportunities.

Founded in 1988 as a family-run enterprise, we have evolved into a fully integrated development, management, and investment firm that develops, operates, and owns leading hotel brands alongside boutique accommodations.
Towneplace Florence has preserved a family-centric ethos that emphasizes building strong relationships with our team members, partners, and the communities we serve.

Key Responsibilities:

  • Assist guests promptly, courteously, and professionally at all times.
  • Uphold a high standard of service and hospitality.
  • Address guest concerns or issues swiftly and ensure all are resolved to satisfaction in a timely manner.
  • Process guest charges, collect payments, and adhere to all cash handling protocols.
  • Manage guest mail and messages with utmost respect for privacy and professionalism.
  • Maintain knowledge of the hotel brand and various programs (travel initiatives, special promotions).
  • Communicate effectively with various departments and management regarding guest feedback and concerns.
  • Respond promptly to incoming calls, lobby visitors, and team members seeking front desk assistance.
  • Possess comprehensive knowledge of hotel safety and emergency procedures.

Qualifications:

  • High school diploma, GED, or equivalent.
  • Experience in customer service, front-facing roles, or other guest-related positions.
  • Proficient in Microsoft Office or similar software applications.
  • Prior experience in the hospitality sector as a front desk agent, hotel receptionist, or in guest services is preferred.
  • Familiarity with brand or property-specific Property Management Systems (PMS), Quore, PBX, and other hotel-related technologies is advantageous.
  • Fluency in English is required.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities, reasoning skills, and capacity to multitask while interacting with individuals under pressure.

Towneplace Florence is an Equal Opportunity Employer

We are committed to fostering diversity and inclusion in the workplace.
We strictly prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.

This description summarizes primary responsibilities and qualifications.
The job description is not intended to encompass all duties or qualifications that may be required now or in the future.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A pre-employment background check is required.