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Parts Identification Specialist

2 months ago

Addison, United States Parts Town Full time

Position at Parts Town

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today

Perks

  • Parts Town Pride - check out our virtual tour and culture
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
The Job at a Glance

As an integral part of our rapidly growing team, Parts Identification Specialists (internally known as Parts Detectives) are primarily responsible for answering inbound calls as the Manufacturer and providing our mutual customers with the correct repair part numbers while providing an exceptional customer experience. We're looking for meticulous and detail-oriented candidates that want to take their technical skillset to the next level

A Typical Day
  • Answer a high volume of inbound calls (40-50 per day on average) to assist with parts identification inquiries
  • Research and escalate requests by navigating through equipment manuals, technical diagrams, parts listings, and manufacturer remote desktop systems to identify the correct part number information
  • Log prime details of each call into Salesforce, review and follow up on open cases within 2 business days, and close out resolutions as soon as possible
  • Deliver high-quality customer service, effectively communicating part information in a professional and friendly manner
To Land This Opportunity
  • You have at least 1 year of experience in a customer service or technical support role
  • You have a passion for problem-solving, pay close attention to detail, and thrive in a fast-paced environment
  • You demonstrate excellent people and communication skills
  • You are confident on the phone and have general computer skills
  • If you are bilingual in English & Spanish - that's a bonus


About Your Future Team

Our team loves food Expect quality potlucks and team lunches (some team members were chefs). The team also enjoys decorating desks to celebrate birthdays and Fantasy sports competitions

Parts Town welcomes diversity, and as an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English Spanish
E-Verify Right to Work Poster: English Spanish