Customer Care Associate
4 days ago
Saving Lives with Early Detection
About Us:At Precision Imaging Centers, we're redefining patient care with a focus on delivering exceptional customer service. We believe in "less hospital, more hospitality," and are committed to enhancing the patient experience. If you are empathetic, enthusiastic, and eager to improve the lives of others, we invite you to join our growing team
Job Overview:We are seeking full-time, dependable customer service representatives to handle inbound calls and schedule outpatient radiology appointments. Ideal candidates will have excellent listening skills, a strong commitment to patient care, and a passion for providing high-quality service. This role requires a pleasant, clear speaking voice, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Answer inbound calls promptly, aiming to handle at least 150 calls per day while maintaining a friendly, professional tone throughout each interaction.
- Provide exceptional customer service by listening attentively to patient needs, answering questions, and addressing concerns with empathy and clarity.
- Schedule outpatient imaging exams accurately, managing 50+ appointments daily while ensuring patients feel supported and informed during the scheduling process.
- Follow specific protocols and procedures to ensure a smooth and seamless experience for patients.
- Handle complex or priority cases by referring them to specialty representatives, ensuring that all patient needs are met promptly.
- Transfer calls to the appropriate department when necessary, ensuring a smooth handoff and minimizing patient wait times.
- 2+ years of customer service experience
- Excellent verbal communication and computer skills
- Strong attention to detail and ability to multitask
- Ability to work effectively under pressure in a fast-paced environment
- Dependable, with strong attendance and punctuality
- Competitive salary and benefits package
- Growth opportunities within a supportive and collaborative team environment
- Make a meaningful difference in patients' lives
If you're looking for a serious opportunity to grow your career while contributing to patient care, apply today
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