Customer Care Associate FM-I

7 days ago


Jacksonville, United States HD Supply Full time
Job Summary

Provide customer service by responding to inquires regarding product selection, services and issues.

Major Tasks, Responsibilities, and Key Accountabilities
  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
  • Performs necessary follow-up to ensure customer service expectations are met.
  • Researches and suggests alternative products to customer.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
Nature and Scope
  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
  • None.
Work Environment
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel less than 10% of the time.
Education and Experience
  • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.


Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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