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Equipment Parts Customer Service Representative

3 months ago

Boise, United States PoolCorp Full time

Pay: $22 - $24 / hour and up to $2,500 through our performance bonuses in the summer.

Location: Horizon Boise, ID - H450; 12423 W. Monsanto St. Boise, Idaho - 83713.

The Company

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world's largest publicly traded distributor of swimming pool, landscaping and outdoor living products - which employs over 6,000 team members in more than 420 sales centers worldwide.

Horizon operates 70 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team Here's a few:

Career Opportunities: Looking for a career - not just a job? Then we may be the place for you We have both the career opportunities and training needed as you grow. We offer continuous learning - locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

Excellent Benefits: Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) - offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team: Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met…which is often the case. Join us and you'll join a "winning team."

So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.

The Job:

The Equipment Parts Customer Service Representative provides guidance on replacement parts, maintenance and repair of Outdoor Power Equipment, to help our customers keep critical machines running and ensure they can complete their landscape jobs. They demonstrate exceptional customer service and proactive communication, and always radiate a positive attitude.

Responsibilities:

* Eagerly greets walk-in and phone customers, listens to understand their equipment needs and challenges, and recommends courses of action.

* Drives the entire parts and service sale from visual assessment of the equipment, to preparing estimates and receiving authorization, to communicating diagnosis and service status updates, to completing payment transactions and helping customers load materials they have purchased.

* Treats customers as business partners, by recommending replacement parts and preventative maintenance to keep their equipment operating efficiently, and informing and assisting them with financing opportunities.

* Handles customer equipment issues with urgency by preparing service orders and ordering parts prior to diagnosis, if possible.

* Makes periodic parts sales calls with Business Development Representatives (BDRs), to establish relationships with large landscaping companies who have mechanics on staff.

* Communicates daily with Equipment Service Tech and Sales Center Manager regarding the Service Center schedule, work to be performed, parts to be ordered, and status updates to customers.

* Maintains all parts and service paperwork, including estimates, warranty claims, customer authorizations, service orders, logs for work performed, and equipment registrations for warranty purposes.

* Responsibly manages parts inventory by monitoring and controlling stockouts, minimizing excess inventory, and maintaining clean, well-organized, well-stocked parts displays that meet customer demand.

* Performs other duties as assigned.

Requirements:

* Strong customer-service attitude.

* Self-motivated and detail-oriented personality.

* Thrives in a fast-paced environment focused on serving business owners with urgent needs.

* A cooperative, dependable team player.

* Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.

* Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

* Ability to write routine reports and correspondence, and to speak effectively before groups of customers or employees.

* Ability to perform business math (percentages, ratios, discounts, interest, etc.); define problems; collect data; establish facts; and draw valid conclusions.

* Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.

* Must be 18 years of age or older to apply.

Preferred:

* High school diploma or GED.

* Bilingual (English/Spanish) a plus.

* Some knowledge of outdoor power equipment or experience in maintenance, repair and operating (MRO) supplies, ag supply, farm supply or other related customer service roles.

* Wholesale / business-to-business distribution experience is helpful.

Horizon Distributors, Inc. / POOLCORP is a drug-free company.

Horizon Distributors, Inc. / POOLCORP is an Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

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