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Sr. Microsoft Operations Specialist

2 months ago

Little Rock, United States SHI GmbH Full time

SHI Sr. Microsoft Operations Specialist - Little Rock, Arkansas

The Senior Microsoft Operations Specialist is responsible for ensuring customer satisfaction and supporting the SHI Sales teams. This position will report to the Manager – Microsoft Operations and keep them updated on departmental activities. You will work alongside other Specialists to manage the MS-EMEA shared inbox, respond to queries, and complete daily tasks. The Senior Microsoft Operations Specialist can be based in Milton Keynes, Barnsley U.K. offices, or Nationwide from a home office with occasional national and international travel (25%). Responsibilities: Lead and mentor other members of the Microsoft Operations Team Proactively lead continual improvement processes Deliver updates to sales leadership on operational changes to Microsoft programs Support with alignment and recognition of incentive payments Day-to-day management of the MS-EMEA team shared inbox Stay updated on knowledge and processes via Microsoft Blogs and Partner Announcements Liaise with Account Managers and Microsoft Technology Specialist teams Support customers throughout their lifecycle including contracts, agreements, and post-sales activities Communicate with SHI Account Managers for correct and timely order placements Facilitate CSP queries Qualifications: Minimum 3+ years in an Operations focused role (preferably Microsoft) Required Skills: Demonstrable understanding of Microsoft Licensing Tools/Systems (POET, VLC) Strong communication skills Passion for providing high levels of customer service Interest in technology and becoming a Microsoft solutions expert Ability to prioritize workloads and maintain attention to detail Collaborative and 'can-do' attitude Desired skills: Fluent in French (written and verbal) to assist with queries from the Sales Team in Paris

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