Customer Success Manager

2 weeks ago


Dallas, United States Cambium Learning Group Full time
Job Overview:

The Customer Success team is growing across Texas. Lexia is seeking a Customer Success Manager, reporting directly to the Regional Success Manager, to work closely with K-12 district and school leaders to plan and coordinate the delivery of services and work with educators and instructional leaders to coach them implementation of Lexia Reading programs with fidelity.

Location: Remote, Texas. Candidate must reside in TX.

Job Responsibilities:
  • Coordinate, deliver and track implementation and Customer Success services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion
  • Develop comprehensive, customized implementation plans in consultation with various identified stakeholders
  • As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices and complementary programs in use at the school
  • Coordinate and deliver on-site and remote professional learning
  • Analyze feedback on professional learning sessions to ensure customer satisfaction
  • Analyze and interpret student and staff data to establish implementation status and needs to initiate proactive solutions to drive student and staff usage and ensure optimal student outcomes
  • Problem solve and offer solutions to address identified implementation gaps
  • Understand all facets of Lexia's programs, technical and operational, as well as Lexia's internal systems and processes
  • Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieves high client satisfaction ratings
  • Maintain customer information and track implementation activity using Gainsight and Salesforce
  • Coordinate internal communication and collaboration across multiple internal teams to support the success of the customer
  • This is a remote position with up to 20% travel while maintaining a high productivity level
Job Requirements:
  • Minimum of a Bachelor's degree required
  • 3 years of direct client experience in support of customer facing function (professional learning, customer service, sales) highly preferred
  • 3 years of elementary or secondary teaching and/or administrative experience, preferably with a background in literacy
  • Experience in the development and delivery of professional learning for K-12 educators
  • Experience inspiring others to action (sales, leadership, fundraising, public service)
  • Highly adept with technology, and quick to learn new technologies and apply solutions
  • Experience with Salesforce and/or Gainsight is a plus
  • Experience with Emergent Bilingual population is a plus
  • Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
  • Excellent data analysis skills and experience with data driven instruction
  • Ability for limited travel (


  • Dallas, Texas, United States Draeger Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Draeger. As a key member of our organization, you will be responsible for ensuring the success of our Neonatal Care Solutions line by providing exceptional support to our customers.Key ResponsibilitiesCustomer Advocacy: Act as the customer's advocate to drive business...


  • Dallas, United States Cyberbit Full time

    Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...


  • Dallas, Texas, United States AireSpring Full time

    Job DescriptionAireSpring is seeking a highly skilled and experienced professional to fill the role of Manager of Dedicated Project Management. This position will play a key role in the growth and expansion of the Dedicated team at AireSpring.Key Responsibilities:Lead the Dedicated team to ensure successful delivery of the AireSpring solution to...


  • Dallas, Texas, United States Sana Commerce Full time

    Company DescriptionAt Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with...


  • Dallas, Texas, United States Avetta Full time

    OverviewAvetta's innovative SaaS platform bridges the gap between leading organizations and qualified suppliers, contractors, and vendors. We provide unparalleled visibility to businesses through advanced cloud technology and insightful human analysis, promoting sustainable growth for both companies and their supply chains.Position SummaryThe Client...


  • Dallas, United States Electriphi Inc Full time

    Electriphi was founded in 2018 and is headquartered in Palo Alto California. The company provides software solutions with the singular focus of enabling the transition to zero-emission vehicles across heavy, medium, and light-duty fleets in public as well as private segments. Electriphi was acquired in June of 2021 by Ford Motor Company and now operates as a...


  • Dallas, United States Imagination Station Inc Full time

    Job DescriptionJob DescriptionCustomer Success ManagerREMOTE / FULL-TIME60-75% travel required throughout the city of LAAbout Amira Learning:At Amira, we believe every child deserves the chance to become a reader. We seek to help more students learn how to read than any other company in the world. Amira is a rapidly growing and renowned AI startup that was...


  • Dallas, United States The Fountain Group Full time

    The Fountain Group is currently seeking a Customer Success Manager for a prominent client of ours. This position is fully remote. Details for the position are as follows: Job Description: Pay $35.00- $40.00/HR to start! Shift: M-F 8:30am-5:00pm. REMOTE ROLE. 5-month assignment, likely to extend or convert based on performance and budget. Position will be...


  • Dallas, United States Flexential Full time

    Job Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities, including onboarding, building success plans, proactive...


  • Dallas, United States The Ladders Full time

    The Role TimelyCare is seeking a Senior Customer Success Manager to oversee the health of key accounts through strong relationship management of our customers. This role is responsible for creating and managing relationships for large, complex telemedicine programs with minimal oversight; and managing internal resources across programs. The Senior customer...


  • Dallas, Texas, United States Cyberbit Full time

    Cyberbit Range is a leading global cybersecurity training platform, serving Fortune 500 companies, universities, government agencies, and military organizations. Our innovative platform utilizes real-world attacks and reverse-engineered malware within a virtual corporate network, enabling users to hone their skills in defending against live threats using...


  • Dallas, United States Imagination Station Inc Full time

    Job DescriptionJob DescriptionAmira Learning + IstationJob Title: Customer Success Manager, MississippiLocation: Must reside in Mississippi: ~50% travel required throughout the StateEmployment Type: Full Time, RemoteAbout Us:Amira Learning and Istation have merged to become the leading provider of AI-powered educational technology. The business will be Amira...


  • Dallas, United States Acqueon Full time

    Who We Are Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer...


  • Dallas, United States BayOne Solutions Full time

    Job Title: Account ManagerLocation: Dallas,TXCompany: BayOne SolutionsJob Type: Full-timeAbout Us: BayOne is a minority-owned Talent Solutions Partner based in the San Francisco Bay Area. We help companies solve their talent gap by providing qualified experts on demand, training their legacy workforce on future technologies, and automating their business...


  • Dallas, United States BayOne Solutions Full time

    Job Title: Account ManagerLocation: Dallas,TXCompany: BayOne SolutionsJob Type: Full-timeAbout Us: BayOne is a minority-owned Talent Solutions Partner based in the San Francisco Bay Area. We help companies solve their talent gap by providing qualified experts on demand, training their legacy workforce on future technologies, and automating their business...


  • Dallas, United States Cognigy Full time

    Job DescriptionJob DescriptionAbout CognigyCognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like...


  • Dallas, United States Simpalm Full time

    We seek to hire someone with a technical and client success background; the technical aspect will be a heavy focus of training regardless of the employee’s background, as the client's platforms are all proprietary.About the RoleThe Success Specialist responsibilities include innovating and expanding the support, experience, and communications process...


  • Dallas, United States Nova Biomedical Full time

    Customer Success Manager Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out...


  • Dallas, United States Grace Hill Full time

    Job DescriptionJob DescriptionRole Overview: The Customer Success Associate will work under the direction of the Director of Customer Success, assisting with the administrative tasks of the Customer Success Team.  The Customer Success Associate will use their strong administrative background and organizational skills to assist with client communication,...


  • Dallas, United States RFPIO Inc. Full time

    REMOTE/HYBRID in Dallas, TX; Portland, OR; Boston, MA; Kansas City Metro; SF Bay Area Metro About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale,...