Customer Success Manager
3 months ago
Customer Success Manager Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals. They are responsible for customer retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff. The Customer Success position also oversees the client implementation process working closely with Project Management and they are the face of Nova post-sale ensuring customer satisfaction with all the technical post-sale support. This position is responsible for acting as point-of-contact for customers, advocating for their interests and giving voice to their feedback; act as the Voice of the Customer (VoC). Travel and overnights required. Responsibilities Establishes regular onsite and virtual meetings with customers to measure progress, program success, and ensure customer needs are being met. Interacts and communicates closely with sales and support leadership on the level of customer satisfaction with Nova products and services. Interfaces frequently with Sales Product Line Manager to help highlight any product development gaps or requirement improvements based on customer feedback. Understands the customer's business objectives and develops a strategic direction for success. Reviews and assesses each customer's progress towards their objectives and offers recommendations based on results and identified gaps. Proactively handles escalation of product issues to ensure appropriate, timely actions are taken to address customer concerns. Consistently demonstrates the following attributes when working with customers: Customer 1st Attitude, listens before speaking, Extra Effort, Teamwork, and Quality. Develops strong knowledge of Nova clinical products and how they can be leveraged by the customer to meet their clinical testing needs. Identifies new sales or support opportunities within each customer site. Communicates these opportunities throughout the organization through appropriate channels. Manages assigned Foundation Accounts (Smaller) within the local region. Responsible for distribution, tabulation, follow-up, and follow-through on bi-annual Customer Satisfaction Surveys. Responsible for establishing and leading onsite Business Review Meetings with accounts. Responsible for establishing and leading weekly or bi-weekly account calls (video) including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders. Qualifications A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred. Other degrees including business will be considered with relevant technical, sales, and/or customer experience. Position requires a minimum of 3 years demonstrated high-quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction. Previous healthcare, clinical laboratory knowledge, and/or Point of Care experience is preferred. Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees. In addition, this role offers a competitive base salary, a company car, and a bonus program. #J-18808-Ljbffr
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Customer Success Manager
6 months ago
Dallas, United States JobTread Software Full timeJobTread Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. We are in search of candidates who possess previous work experience or expertise in the construction industry and/or construction management...
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Customer Success Manager
6 months ago
Dallas, United States Burroughs Full timeDescription Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...
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Manager, Customer Success
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Dallas, United States SafetyCulture Full timeSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any...
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Customer Success Manager
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Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
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Customer Success Manager
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Dallas, United States PetsApp Full timeCompany Overview Inaza is a pioneering provider of intelligent automation solutions for the insurance industry. We have developed a unique data platform that empowers insurers to automate key business workflows in days using generative AI and our proprietary AI models. Our cutting-edge technology and innovative approaches streamline processes and enhance...
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Customer Success Manager
1 month ago
Dallas, Texas, United States Mojo Full timeCustomer Success Manager Job DescriptionAt Mojo, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring high levels of customer satisfaction and recognition of ROI. You will drive adoption and outcomes leading to...
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Customer Success Manager
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Dallas, United States Acqueon Technologies Inc Full timeAcqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon...
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Customer Success Manager
3 weeks ago
Dallas, United States Cisco Full timeApplication window is expected to close on 11/Nov/2024 What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to...
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Customer Success Manager
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Dallas, United States PDI Technologies Full timeAt PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty...
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Customer Success Manager
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Dallas, United States Oak HCFT Full timeJob Description: Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfill anywhere their customers are. We’re building toward a world where...
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Customer Success Manager
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Dallas, United States RaySecur Inc Full timeLocation: Remote with >75% Travel Company Description RaySecur is revolutionizing security imaging with the world’s first desktop scanners capable of seeing inside objects, providing x-ray-like imaging without any harmful x-rays, in real-time and 3D. Backed by cutting-edge AI software and 24/7 expert support, our systems are used by some of the largest...
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Customer Success Manager
2 weeks ago
Dallas, United States Salesforce Full timeAbout Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...
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Customer Success Manager
2 months ago
Dallas, United States CART Full timeJob Description: Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where...
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Customer Success Manager
2 months ago
Dallas, United States Polly Full timeWho you are: You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer...
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Customer Success Manager
1 week ago
Dallas, United States Polly Full timeWho you are: You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer...
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Sr. Customer Success Manager
3 months ago
Dallas, United States Flexential Full timeJob Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities, including onboarding, building success plans, proactive...
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Senior Customer Success Manager
3 weeks ago
Dallas, United States Flexential Full timeJob Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive...
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Sr. Customer Success Manager
3 weeks ago
Dallas, United States Digital Realty Trust Full timePosition Title: Sr. Customer Success Manager Your role Digital Realty's Customer Success Operations team is the front-line for all things pertaining to our customer's experience. In the Senior Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest and most strategic customers. The successful...
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Strategic Customer Success Manager
4 months ago
Dallas, United States AppFolio Full timeDescription Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and...
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Enterprise Customer Success Manager
3 weeks ago
Dallas, United States Canary Technologies Full timeAbout Us Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies...