Current jobs related to Customer Success Manager - Dallas - Electriphi Inc
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling firms to save time and increase productivity. With customers in 34 countries, we're a globally distributed team with a strong focus on innovation and customer satisfaction.The...
-
Customer Success Manager
1 month ago
Dallas, Texas, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning, highly collaborative cloud platform streamlines work and communication, enabling our customers to save time and increase productivity.The RoleWe are seeking a highly skilled Manager, Scaled Customer Success to join our team. In this...
-
Customer Success Manager
4 weeks ago
Dallas, Texas, United States Imagination Station Inc Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Imagination Station Inc. As a Customer Success Manager, you will be responsible for building strong relationships with our customers in the K-12 education sector, ensuring their success with our literacy intervention software.Key...
-
Customer Success Manager
1 week ago
Dallas, Texas, United States Proofpoint Full timeAt Proofpoint, we're dedicated to protecting our customers' sensitive data and intellectual property from advanced threats and compliance risks.We're seeking a highly skilled Senior Customer Success Manager to join our growing field services team.This is a post-sales, customer-centric role in a fast-paced environment that demands interaction with enterprises...
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States Schneider Electric Full timeJob Title: Global Customer Success Manager - Enterprise SoftwareMission: At Schneider Electric, our mission is to empower our customers to achieve their business success through our Enterprise Software and Services. We strive to be our customers' most trusted partners on their digitalization journey, providing them with best-in-class services and exceeding...
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States Highway Full timeAbout Highway:We're the fastest-growing freight tech provider in North America, serving the largest freight brokers in the industry. Our mission is to protect brokers' networks, prevent fraud, and increase transparency. We're proud of our customer referrals and testimonials, which speak to our commitment to serving and protecting our customers.Role...
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States Cisco Full timeDrive Customer Success with CiscoCisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Key Responsibilities:Drive software utilization and...
-
Customer Success Manager
4 weeks ago
Dallas, Texas, United States Schneider Electric Full timeJob Title: Global Customer Success Manager - Enterprise SoftwareMission: Our mission is to deliver exceptional customer experiences, exceeding expectations, and driving business success through our Enterprise Software and Services. We achieve this by fostering strong customer relationships, providing best-in-class services, and helping customers achieve...
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States RaySecur Inc Full timeCustomer Success ManagerAt RaySecur Inc, we're revolutionizing security imaging with cutting-edge technology. We're seeking a skilled Customer Success Manager to join our team and help us deliver exceptional customer experiences.Key Responsibilities:Act as the primary point of contact for clients in the corrections, law enforcement, and private security...
-
Customer Success Manager
1 month ago
Dallas, Texas, United States SafetyCulture Full timeAbout the RoleSafetyCulture is a global leader in the SaaS industry, dedicated to helping distributed working teams improve every day. As a Manager, Customer Success, you will play a critical role in driving adoption, retention, and expansion of our product, contributing to the company's growth targets.Key ResponsibilitiesPartner with customers to ensure...
-
Customer Success Manager
5 months ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Customer Success Manager
4 weeks ago
Dallas, Texas, United States Polly Full time{"title": "Customer Success Manager", "description": "Transform the Mortgage Industry with PollyPolly is revolutionizing the mortgage industry with its cutting-edge, data-driven capital markets ecosystem. As a Customer Success Manager, you will play a critical role in ensuring the satisfaction and long-term success of our customers.Key Responsibilities:Build...
-
Customer Success Manager
2 weeks ago
dallas, United States Highway Full timeAbout the Company:Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
3 weeks ago
Dallas, United States Highway Full timeAbout the Company:Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
3 weeks ago
dallas, United States Highway Full timeAbout the Company:Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
3 weeks ago
Dallas, Texas, United States CART Full timeJob Title: Client Success ManagerWe are seeking a highly skilled Client Success Manager to join our team at Cart.com. As a Client Success Manager, you will be responsible for developing and executing strategic account plans to drive business outcomes and measurable results for our clients.About Cart.comCart.com is a leading commerce enablement company that...
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States Take Command Health Full timeAbout Take Command HealthWe're a healthcare startup on a mission to improve the healthcare system by providing innovative solutions to employers and their employees. Our goal is to empower individuals to take control of their healthcare by offering a more personalized and cost-effective approach.Job Title: Customer Success ManagerWe're seeking a highly...
-
Customer Success Manager
1 week ago
Dallas, Texas, United States Mojo Full timeCustomer Success Manager Job DescriptionAt Mojo, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring high levels of customer satisfaction and recognition of ROI. You will drive adoption and outcomes leading to...
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States CART Full timeJob Description:We are seeking a highly motivated and results-driven Client Success Manager to join our team at CART. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our services.About Us:CART is a leading commerce enablement...
-
Customer Success Manager
2 weeks ago
Dallas, Texas, United States Take Command Health Full timeAbout Take Command HealthWe're a healthcare technology company on a mission to revolutionize the way employers reimburse their employees for individual health insurance. Our innovative approach empowers employees to take control of their healthcare, and we're looking for a talented Customer Success Manager to join our team.Job SummaryWe're seeking a highly...
Customer Success Manager
3 months ago
Electriphi was founded in 2018 and is headquartered in Palo Alto California. The company provides software solutions with the singular focus of enabling the transition to zero-emission vehicles across heavy, medium, and light-duty fleets in public as well as private segments. Electriphi was acquired in June of 2021 by Ford Motor Company and now operates as a wholly owned subsidiary responsible for defining the Go to Market for Ford Pro as it relates to charging. The newly formed Ford Pro Charging is a business unit within Ford Pro that delivers End-to-End solutions for our commercial customers. This includes software, hardware, and the necessary services to design, build and operate commercial charging for Ford and Non-Ford customers alike (along with the things that make Ford great like vehicles, telematics, and financing). At Ford Pro Charging we are committed to creating an employee experience that provides interesting and challenging problems to work on in a supportive environment. Our leadership team is passionate about providing opportunities for people to learn and grow, and our entire company is committed to being better every day. 4.7 stars on Glassdoor and 100% of our staff saying they would recommend us to a friend goes to show we are in for the long haul. Overview As a Customer Success Manager (CSM) your main role is to enable Ford Pro Charging's customers to become successful in using our full fleet of energy management and charging solutions- all while delivering customer delight and satisfaction. You will be working with a dynamic and creative team who set a high bar for innovation and success in a fast-paced and changing environment. We're looking for a rockstar CSM who is excited to work with customers, SaaS products, and charging hardware. You will need a proactive approach to customer interactions, and an eagerness to become the customer's trusted advisor. Experience in electric vehicles, public/private fleet operations, charging infrastructure and/or mobility is highly desired, as well as some with customer success ideology. Our ideal candidate brings an awesome combination of technical/product sense, business acumen, emotional IQ, willingness to continuously learn and most importantly a customer-obsessed mindset Essential Functions Coordinate timely and complete delivery of new client products and services Coordinate and work with the Implementation team and support to ensure seamless onboarding process for each customer Provide comprehensive and consistent communication to customer and all external stakeholders Document all project progress and escalate necessary risks to leadership Play a key role in identifying risks, opportunities and how to maximize value realization. Understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers Demonstrate fundamental understanding of Ford Pro Charging and Ford Pro products and services plus articulate benefits of our solutions to enable customer success Work closely with Sales teams to ensure a seamless Sales to CX transition for new customers and to help with Upsell/Cross-sell opportunities in existing customers Participate in the sales cycle as needed to gather requirements, formulate delivery approach, help develop post-sale engagement plans. Work closely with Product / Engineering to communicate customer needs, pain points and feedback A strong customer service orientation and the ability to form long-term customer relationships Contribute to the library of customer success assets (customer references, case studies, playbooks) and thought leadership (methodology, point of view, white papers) This is a demanding role that requires committed priority management and high emotional intelligence. Knowledge, Skills And Abilities Experience with SaaS products and/or charging hardware, electric vehicles, public/private fleet operations, charging infrastructure and/or mobility Excellent communication and documentation skills Ability to apply project management knowledge to real world scenarios Experience with conflict resolution and addressing client concerns. Have a 'Run Towards the Fire' mentality Demonstrated ability to work independently and adapt style to rapid organizational and platform change Exceptional attention to detail Strong organizational and prioritization skills Demonstrated ability to work in a remote work environment Minimum Qualifications Candidates must be on the West coast or at least in a Mountain time state. 1+ years in Customer Success, Professional Services, Account Management, Customer Relationship Ability to efficiently manage multiple projects of varying complexity Proven comprehension of technology and ability to speak and understand in technical terms Ability to maintain a professional outlook on difficult situations Willingness to improvise and take ownership of responsibilities outside of the job description Salary Range $80,000 to $90,000 annual Our Values/Culture Have Fun and Stay Healthy : This defines who we are, what we do, and how we treat each other through this journey. The total sum of our actions is for the good of everyone. Committing to this value helps us be at our best for our teams, ourselves, and the people in our lives. Customers + Team : Customers' perception of our people, culture, and vision is what defines us. We innovate on behalf of our customers, we delight them by solving problems, and even before they anticipate them as problems. In much the same way, employees are our 'internal customers.' Judgment over process : Process is a means to an end (better quality, faster delivery, higher customer satisfaction, lower cost). However, if sticking to the process becomes an impediment, our judgment prevails. Run towards the "fire" : We work against our human instinct to 'flee' when we see problems. When we anticipate or see a problem, we run toward it with the intent of resolving it. The fire is what challenges us to become better than everyone else. Our Benefits We offer a full array of employee benefits and are adding more options as we grow. We have a generous holiday policy and unlimited time off. That's right—we all need time to recharge and make sure we're ready to perform our best. We respect each other as professionals and trust in each other's judgment to get the work done while taking care of ourselves. Compensation All things are a conversation and salary will be discussed in the 1st call, not the last one. Most roles have a 10% bonus on top of the base salary. Unlimited PTO-Time Off All employees enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team can rest and recharge. Ideally, we would like people to take off a minimum of 15 days per year and encourage days for volunteering, mental health, wellness, etc.... not just vacations or sick days. We observe 8 holidays every year and close the last week of the year so that everyone has a chance to start the New Year off fresh. Flex Time (We manage by objectives) You are encouraged to adjust your work schedule as needed—either permanently to reflect on the hours that your core team/customers work, the time you are most productive, or occasionally to get to that ball game, massage, or appointment. 80% of premium costs covered for Medical, Dental, and Vision Taking care of our team goes beyond the office. We cover 80% of employee and eligible dependent's health, dental, and vision care premium costs so you can be sure that you and your family are in the best possible health. Electriphi also covers 100% of the premiums for your Short-term and Long-term disability as well as company-provided life insurance. We provide access to an array of supplemental and discretionary benefits from pet insurance, legal coverage, critical illness…the list goes on. Most recently we have added adoption coverages and reimbursement for travel when medical support is not available within 100 miles of your home. Retirement Benefits Our 401K plan is set up at a $ for $ match of up to 5% of your annual salary. Where most companies have a graduated vesting schedule, you are immediately vested in both employee and employer contributions. Training and Development Being a subsidiary of Ford, we have access to multiple platforms of self-guided and instructor-led training and development sources. We want all staff to grow and learn. Remote-first Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Webex meetings and strive to have in-person events at a regular cadence. We have implemented meeting-free Thursdays to ensure that people have at least one day for innovation, learning, and heads-down projects. Our Interview Process We value your time and strive to keep the interview process as concise as possible. Understandably there could be some delays along the way but our goal is to have all interviews completed in a 2-week timespan. Next Steps If all of this sounds like your jam, apply via the link below. We look forward to hearing from you soon. Electriphi is an equal-opportunity employer. We are committed to hiring talent from diverse groups and fostering an inclusive culture that does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We want to work with others who embody and contribute to a fair and welcoming workplace. #J-18808-Ljbffr
