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Guest Service Representative

2 months ago

Kenosha, United States Gorman & Company Full time
Position: Guest Service Representative Location: Kenosha, WI
Job Id: 1227 # of Openings: 1 GUEST SERVICES REPRESENTATIVE

QUARTERLY ATTENDANCE BONUS - 3%
HOURLY RATE: $15.00

The Stella Hotel & Ballroom in Kenosha is looking for fun and outgoing people to join our team and work as part time Guest Services Representatives at our front desk. We offer flexible work schedules, and for those interested, cross-training in a variety of positions and the opportunity to learn the hotel industry.

Stella team members are passionate about their work and also like to have fun It's an "all hands-on deck" kind of environment to get our jobs done. Our company was also voted "Best Place To Work". If you want to have fun, be valued, and make a difference, apply today

As a Guest Services Representative on our team, you will complete a variety of tasks which will include:
  • Check hotel guests in and out.
  • Makes reservations for guests.
  • Provide information to guests on the hotel as well as the surrounding area.
  • Keeps desk area stocked with necessary materials.
  • Post charges and ensure overall proper payment.
  • Other duties as assigned by management.

The position is ideal for someone with the following experience and qualities:
  • Good personality and positive interpersonal skills.
  • Accuracy and attention to detail.
  • Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
  • Dependability and regular attendance.
  • Previous customer service experience and/or sales experience.
  • Ability to perform basic arithmetic, including the use of percentages.
Why Work With Us at The Stella?
  • 401K+ Match (up to 6%)
  • Holiday Pay on many holidays when worked
  • Employee Assistance Program
  • Team Member Development & Training
  • DEI Committee dedicated to making your employee experience great

The Stella Hotel & Ballroom is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.

Equal Opportunity Affirmative Action Employer
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