Customer Order Specialist.

2 months ago

San Antonio, United States Katalyst Healthcares and Life Sciences Full time
Responsibilities:
  • s part of the North America Supply Chain organization, the Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to Client affiliates.
  • The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies.
  • The position will report to the Supervisor, Order Management.
  • Follow established procedures, practices, and policies for functional units and the quality systems.
  • Ensure adherence to regulatory business and department guidelines, policies, and procedures.
  • Resolve sales order issues to ensure accurate order fulfillment.
  • Work with distribution centers to support on-time delivery and other company key performance indicators.
  • Meet or exceed established order accuracy and turn-around standards.
  • Handle all customer contacts professionally and courteously.
  • Compose accurate, prompt, and appropriate replies to all customer contacts.
  • Maintain up-to-date, comprehensive knowledge of business unit and regional services and products through participation in training, meetings, coaching, and feedback sessions.
  • Manage short-supply situations, backorders, and manual allocations as required.
  • Input and manage orders for exception products requiring special handling.
  • Ensure that all potentially serious incidents are raised to the appropriate levels of management.
  • Ensure orders are accurate and released in alignment with service level agreements.
  • Modify orders in the ERP systems, warehouse management and transit management systems per regional requirements.
Requirements:
  • High school diploma plus 3 years of experience.
  • Minimum of 1 year experience with ERP system(s).
  • Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service).
  • Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
  • Team player with impactful verbal and written communication skills.
  • bility to influence without authority.
  • Strong attention to detail.
  • Strong customer focus and a track record of implementing best-in-class service levels.
  • bility to build strong relationships with relevant stakeholders.
  • Skillful at setting priorities, meeting deadlines, and managing multiple tasks.
  • Versatile learner with the ability to function in a changing environment.
  • ction-oriented and results-driven, independently seek continuous improvement opportunities.
  • Must be self-motivated and be productive with little or no direct supervision.
  • Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook).
  • Beginner to Advanced Microsoft Excel skills preferred.

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