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Customer Order Management

2 months ago


San Antonio, United States Manpower Full time

Customer Order Management – $25

Our client in San Antonio is looking for hardworking, motivated talent to join their team. Don’t wait… apply today

What's in it for you?

  • $25
  • Mon - Fri 8AM-5PM
  • Paid training
  • Full time hours
  • Clean and safe work environment

What will you be doing?
As part of the North America Supply Chain organization, the Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to BD affiliates. The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies. The position will report to the Supervisor, Order Management. Follow established procedures, practices, and policies for functional units and the quality systems. • Ensure adherence to regulatory business and department guidelines, policies, and procedures. • Resolve sales order issues to ensure accurate order fulfillment. • Work with distribution centers to support on-time delivery and other company key performance indicators. • Meet or exceed established order accuracy and turn-around standards. • Handle all customer contacts professionally and courteously. Compose accurate, prompt, and appropriate replies to all customer contacts. • Maintain up-to-date, comprehensive knowledge of business unit and regional services and products through participation in training, meetings, coaching, and feedback sessions. • Manage short-supply situations, backorders, and manual allocations as required. • Input and manage orders for exception products requiring special handling. • Ensure that all potentially serious incidents are raised to the appropriate levels of management. • Ensure orders are accurate and released in alignment with service level agreements. Modify orders in the ERP systems, warehouse management and transit management systems per regional requirements. POSITION REQUIREMENTS EXPERIENCE: • Minimum of 1 year experience with ERP system(s). • Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service). • Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical). COMPETENCIES: • Team player with impactful verbal and written communication skills • Ability to influence without authority • Strong attention to detail • Strong customer focus and a track record of implementing best-in-class service levels • Ability to build strong relationships with relevant stakeholders • Skillful at setting priorities, meeting deadlines, and managing multiple tasks • Versatile learner with the ability to function in a changing environment • Action-oriented and results-driven, independently seek continuous improvement opportunities • Must be self-motivated and can be productive with little or no direct supervision • Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook) • Beginner to Advanced Microsoft Excel skills preferred EDUCATION: • A high school diploma plus 3 years of experience. 

Why should you choose Manpower?

  • Free training to upgrade your skills, including a free college tuition program
  • Medical, dental, vision, 401k
  • Weekly pay with direct deposit
  • 24/7 Manpower customer care support
  • Dedicated Career Partner to help you achieve your career goals
  • Voted #1 best places to work by Glassdoor 2021

Are you Interested?

Stop your job search and apply today A recruiter will be in touch within 24 hours.Share this job with friends and family and earn dollars with every successful hire.ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs