Administration Associate

3 weeks ago


Baltimore, United States Norman Machine Tool LTD Full time

Job Description

Job Description

Sales Support and Logistics Coordinator at 60-Year-Old Baltimore-Based Machine Tool Distributor Are you a highly organized and detail-oriented individual looking to join a well-established company in the industrial sector? We are a 60-year-old machine tool distributor based in Baltimore, seeking a dedicated Administrative Assistant to play a crucial role in supporting our daily operations. If you thrive in a dynamic environment and excel at multitasking, we want to hear from you Roles and Responsibilities Sales Entry: - Efficiently process sales orders provided by the sales team. - Submit purchase orders to vendors and confirm their receipt. - Enter follow-up information into Hubspot, our CRM platform, to maintain accurate records. - Engage in customer follow-ups to provide exceptional service and address any inquiries. Freight Coordinator: - Communicate with vendors to ensure machines are ready for shipping, coordinating logistics effectively. - Reach out to freight brokers to obtain the best shipping quotes and ensure cost efficiency. - Communicate with customers to verify shipping addresses and delivery details. - Proactively follow up on shipments until they are fully received, ensuring customer satisfaction. General: - Warmly greet visitors and clients, creating a welcoming and professional environment. - Manage incoming calls and direct inquiries to the appropriate team members. - Order office supplies as needed. Platforms & Systems You'll Utilize: - Quickbooks for financial management and record-keeping. - Outlook for email communication and scheduling. - Hubspot, our CRM platform, for maintaining customer information and tracking deal stages. - Word for document creation and editing. - Carrierate for freight logistics coordination. Requirements: - Proven experience in an administrative role, preferably in a similar industry. - Experience with Quickbooks is preferred. - Proficiency in using Microsoft Office Suite. - Familiarity with CRM systems, such as Hubspot, is a plus. - Strong organizational skills and the ability to handle multiple tasks efficiently. - Excellent communication and interpersonal abilities, with a customer-oriented approach. - Detail-oriented and capable of maintaining accurate records. - High school diploma or equivalent; additional certifications or relevant education is a bonus. About Us: We are a reputable machine tool distributor in Baltimore with a rich history spanning over 60 years. Our success is attributed to our dedicated team members who share our commitment to delivering top-quality products and outstanding customer service. As an Administrative Assistant, you will play a pivotal role in supporting our operations and ensuring our customers' satisfaction. *Note: We are an equal opportunity employer and encourage individuals from all backgrounds to apply.* Job Type: Full-time

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