Customer Service Representative

3 weeks ago


China Grove, United States Moores Electrical & Mechanical Full time

Job Summary The Customer Service Representative is responsible for responding to customer contacts for HVAC/R repairs and dispatching Service Technicians to the customer site. The Customer Service Representative is also responsible for creating work orders and submitting completed work orders to billing. Company Overview For over 35 years, Moore's Electrical & Mechanical has been successfully partnering with customers throughout Virginia, North Carolina, and West Virginia. We specialize in mechanical, electrical, and plumbing solutions including new construction, building and system upgrades, major renovations, and both scheduled and emergency services. Moore's is an employee-owned company, and therefore our partners are our primary goal. We take personal investment to build great things while serving our customers and those we work alongside. This sense of ownership and family atmosphere provides a tremendous impact on the high quality of work we deliver to our customers and the proactive safety culture at Moore's. Minimum Requirements High School Diploma or GED Strong computer skills including working knowledge of Microsoft Office, email, and internet usage Excellent interpersonal and communication skills both written and verbal Strong organizational and time management skills Able to work individually with a teamwork mindset Call center experience a plus Company Benefits Health, Dental, & Vision Insurance Coverage begins on the first calendar day of the month following date of hire. Employee Stock Ownership Plan - We are 100% employee owned Annual Profit-Sharing Bonus. 401(k) with company match. Paid Vacation Time Paid holidays include New Year's Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, and Christmas. Safety incentives and awards - Earn extra PTO for being safe Maternity and paternity leave. To find out more about our company, please visit our website at www.workatmoores.com. Moore's is an Equal Opportunity Employer. Salary: $18 - $21 per hour #J-18808-Ljbffr



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