Current jobs related to Customer Service Representative - Downers Grove - Sentinel Technologies
-
Customer Service Representative
1 month ago
Downers Grove, United States AmeriPro Roofing Full timeAmeri. Pro Roofing is Hiring Immediately for a Customer Service Representative to join our Account Management team! This position is On-site for the first 90 days at our Corporate office in Downers Grove. A Customer Service Representative will take o Customer Service Representative, Customer Service, Representative, Microsoft, Sales Representative, Retail,...
-
Customer Service Representative
1 week ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and assisting with insurance policies.Key...
-
Customer Service Representative
1 week ago
Downers Grove, United States Ajilon Full timeAjilon - JobID: 8538CB93-13FE-46FB-8030-DEC85F88D4D8 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...
-
Customer Service Representative
1 week ago
Downers Grove, Illinois, United States Ajilon Full timeAjilon Job DescriptionAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping addresses, and function efficiently and productively in a...
-
Customer Service Representative
2 months ago
Downers Grove, United States Planet Fitness Full timeBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our team! Please watch this video to get an understanding of the expectations of the job to ensure this is the...
-
Customer Service Representative
3 weeks ago
Downers Grove, Illinois, United States AmeriPro Roofing Full timeAmeriPro Roofing: A Leading Roofing CompanyWe are seeking a highly skilled Customer Service Representative to join our Account Management team. This role is based at our Corporate office in Downers Grove, where you will work closely with our team to provide exceptional customer service and support.Key Responsibilities:Provide timely and effective customer...
-
Customer Service Representative
4 weeks ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and assisting with insurance policies.Key ResponsibilitiesProvide excellent customer service...
-
Customer Service Representative
1 month ago
Downers Grove, Illinois, United States Delta Sonic Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Delta Sonic. As a front-line representative, you will be responsible for providing exceptional customer service, educating customers on our services, and ensuring a positive experience for all who visit our car wash and detail shop.Key...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States Saint-Gobain Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Saint-Gobain. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Manage order entry and execution in a timely and accurate...
-
Customer Service Representative
2 weeks ago
Downers Grove, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeAs a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. You will play a vital role in enhancing customer satisfaction and building strong relationships. This is a Contract to Hire position...
-
Customer Service Representative
7 days ago
Downers Grove, United States Rule One Proteins LLC Full timeAbout Rule One Proteins: At Rule One Proteins, we are committed to producing the highest quality nutritional supplements to help athletes and fitness enthusiasts reach their goals. Celebrating our 10th anniversary, we continue to innovate and expand our product line, always staying true to our core values of quality, purity, and performance. Position...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States The Heico Companies, LLC. Full timeJob SummaryThe Customer Care Representative is a key member of our team, responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. This role involves responding to internal and external customer concerns, processing orders, collecting payments, and tracking shipments. The ideal candidate will have...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States Stenograph Full timeAbout Stenograph Stenograph LLC is a world-renowned leader in the legal transcription industry, boasting a legacy of excellence spanning 85 years. As a trusted industry leader, we empower legal and transcription professionals with cutting-edge technology and a comprehensive suite of innovative solutions. Our team's extensive knowledge, experience, and...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers, building strong relationships, and addressing their inquiries and concerns.Key ResponsibilitiesCustomer Support:...
-
Customer Service Representative
1 week ago
Downers Grove, United States Rule One Proteins, LLC Full timeAbout Rule One Proteins:At Rule One Proteins, we are committed to producing the highest quality nutritional supplements to help athletes and fitness enthusiasts reach their goals. Celebrating our 10th anniversary, we continue to innovate and expand our product line, always staying true to our core values of quality, purity, and performance. Position...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States Stenograph Full timeAbout the Role As a Customer Care Representative at Stenograph, you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for resolving customer concerns in a timely and professional manner, providing quality service, and maintaining a positive reputation for the company. Your excellent communication skills,...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers, building strong relationships, and addressing their inquiries and concerns.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States The Heico Companies Full timeJob SummaryThe Customer Care Representative is a vital role at Stenograph LLC, a world leader in the legal transcription industry. As a key member of our team, you will be responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. Your primary responsibilities will include responding to internal and...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States The Heico Companies Full timeAbout the RoleThe Customer Care Representative is a key member of our team, responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with internal departments and external sources.Key...
-
Customer Service Representative
2 months ago
Downers Grove, Illinois, United States Stenograph Full timeAbout StenographStenograph is a world-renowned leader in the legal transcription industry, boasting a legacy of excellence spanning 85 years. As a trusted industry leader, we pride ourselves on our commitment to customer satisfaction, quality, continuous learning, and collaboration.We offer cutting-edge technology and innovative solutions to meet the unique...
Customer Service Representative
2 months ago
Customer Service Representative
Job ID
2024-4592
Type
Regular FTE
Responsibilities
ASAP Start: This position is part of a Customer Service Team. Customer Service Representative is responsible for being the first point of contact for Sentinel's clients within our 24/7/365 call center providing primary communication links following department procedures. This role is responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative you will handle approx. 80 - 100 in-bound and out-bound client calls daily obtaining and documenting incidents. The ideal candidate will perform a variety of tasks and have skills including but not limited to: call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required and the ability to adapt to company/department changes. For this role, accurate and timely communication is significant, following proper phone etiquette procedures using precision and accuracy with variable systems. We encourage and listen to suggestions and recommendations in an effort to continually improve customer service operations. This position will require you to be in training Monday- Friday, 8:30-5. Once training is completed, the schedule will be three 12 hour days, 7am-7:30pm. This is a 3 day schedule with one weekend day and the other standby day to be determined. This is a full-time position hybrid for our Downers Grove office.
All Customer Service Representatives are obligated to fulfill standby duties as scheduled. All Customer Service Representatives are required to be accessible by cell phone. In the event that a shift change occurs based on a business need, it is required all Customer Service agents/leads will be subject to make the change coordinated by management. The change applied could be a temporary or permanent result again based on the department's requirements.
- Excellent communication skills with the ability to communicate at all levels of an organization, internally and externally
- Strong typing ability
- Must be a self starter with organizational, time management and analytical skills
- Must have basic knowledge of Microsoft Word and Excel
- 2 years prior Customer Service call center experience preferred
- Some experience with low level troubleshooting is a plus
- Works well in a fast-paced environment and team atmosphere
- Require Shift Flexibility with this position
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver's license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a "can-do" attitude
We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
OverviewMOTIVATED.....make IT happen
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
Need help finding the right job?We can recommend jobs specifically for you
Click here to get started.
