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Hotel Front Desk Agent
3 months ago
We're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today
Responsibilities
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Handle customer complaints as necessary
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Comfortable taking telephone calls and mitigating stressful situations
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Must have graduated high school, received a GED or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
