Pharmacy Intake Specialist

3 weeks ago

North Chicago, United States Synectics Full time

Description The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.Completes the intake process of all applications into Customer Relationship Management System (CRM)Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRMConducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required dataCompletes initial assessment of simplified applicationIdentify appropriate work flow based upon business rulesCollaborate cross functionally to ensure processes are followed according to business rules and policiesEnsure all patient cases are documented in the CRM in accordance with all business rules and policiesConduct renewal and year end recertification's process as determined by the Patient Assistance ProgramReadily assists on special project within job scope to improve reimbursement optimization when requested by managementManages incoming and outgoing mail Qualifications: High school diploma or equivalent required. College or a 2-year Associate Degree is preferredA minimum of 1-3 years' experience within an office or administrative settingExposure to core insurance (Medical and Pharmacy Benefit) knowledge a plusStrong attention to detail and work independently with minimal directionHigh quality customer service skillsAbility to express ideas clearly in both written and oral communicationsQuick learnerEfficientCommunicationQuick with redirectingComputer proficient Benefits: Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.

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