Intake Specialist

2 months ago

Chicago, United States Erie Neighborhood House Full time $17 - $18
Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children and youth, mental health and community wellness, adult education and training, legal services, and more. Through these programs, we empower the people we work alongside to build powerful communities.

Reporting to the ERSEA Manager, the Intake Specialist’s basic function is to maintain active status of re-determinations, assure full enrollment, maintain internal reporting on re-determination status, ensure families are approved for services, and maintain eligibility for Child and Adult Care Food Program for the Child Care and School Age Departments.

Intake Specialist position responsibilities include:
  • Inform parents in person, by mail, phone and/or email; in a timely and sensitive manner, when their re-determinations are due
  • Provide excellent customer service to parents and other providers over the phone and/or in person
  • With parents, complete, assess and determine eligibility for childcare and/or school age services as determined by IDHS policies and procedures including verification of documentation submitted in the state database IPACS, CCMS or other designated site(s)  
  • Create and maintain reports of re-determination status for children and family eligibility in the Child Care and School Age Programs
  • Meet with parents at different sites to assist with re-determinations
  • Assist ERSEA Manager, and other Intake Specialist(s) in preparing all required, accurate IDHS and FSS documentation as needed to ensure eligibility for the Child Care Assistance Program (CCAP) including ChildPlus and knowledge of CSD Cares (Salesforce) data entry and verification of documentation for children in the Child Care and School Age Program
  • Inform Staff Accountant(s) and Billing & Collections Clerk of any changes in parent copayments and contact information (phone number and address) because of re-determination 
  • Assist ERSEA Manager, and Intake Specialist(s) with enrollment of families and recruitment
  • Update CACFP master eligibility list when family income size or category changes
  • Assist parents in completing food application forms 
  • Meet at least monthly with the ERSEA Manager for supervision and support
  • Make referrals to other agencies and/or to Action for Children Resource & Referral for ineligible families or those needing additional assistance
  • Assist in translation of parent announcements and letters, etc.
  • Ensure confidentiality of parent information received and managed by the agency
  • Participate in the recruitment of children and families for program participation
  • Meet at least quarterly with Childcare Team (including Directors, Social Workers, Psychologists, and Program Coordinators and Assistants) to receive updates on child /family issues, programmatic issues, etc.  
  • Plan and participate in staff and parent development activities with the Team
  • Participate in mandatory monthly all-agency meetings and other agency events as necessary.
  • Attend mandated and other appropriate workshops/presentations that will promote professional development.
  • Responsible for the program complying with Erie House, the Board of Education and all City and State licensing requirements and performance standards, including promoting the health and safety of all the children, following sanitation procedures and universal precautions, completing a bi-annual physical exam, complying with the Confidentiality and Child Abuse & Neglect Acts as a mandated reporter, as well as the American’s with Disabilities Act and Erie House’s Inclusion Policy
  • Other duties as assigned

Qualifications and Requirements:
  • This position requires a High School Diploma; AA in Business or related field preferred.
  • Computer skills for Microsoft Office applications (Word, Excel, Access, Publisher, and Outlook) required. 
  • Experience with ChildPlus and CSD cares (Salesforce) Database a plus; Office experience preferred.
  • Must be able to read, write and speak English and Spanish.
  • Ability to lift and carry children and other items weighing up to 50 pounds, including evacuation of the building during emergencies.
  • Demonstrate the following qualities: self-motivated, self-directed, follows directions, makes good judgments, creative, reliable and dependable.
  • Exhibits sincere interest in working families and community and is knowledgeable about available resources.
  • Proof of eligibility to work in the U.S.
  • Upon offer of employment, you must complete all forms related to hiring, including Erie House’s application, employment status and 3 letters of recommendation.  In addition, you must complete all DCFS forms, including a Criminal Background Check, Fingerprinting and a Child Abuse and Neglect Background Check. 

TEAM MEMBER BENEFITS:
  • Compensation of  $17.00 - $18.00 per hour based on experience
  • Work / life integration 
    • Generous paid time off  
    • Full Time employee
  • 12 accrued sick days per year 
  • 3 personal days 
  • Paid birthday off 
  • 8 paid holidays, including Juneteenth 
  • In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day 
  • Vacation 
    • Year 1 = 8 days 
  • Year 2 = 13 days 
  • Year 3 + = 20 days 
  • Access to alternative and flexible work schedules and personal leave, where possible 
  • Two-weeks fully paid Parental Leave, for eligible employees  
  • Time off for school conferences and activities as well as bereavement leave 
  • Professional Development 
    • Employer-sponsored learning and development programs 
  • Paid day off annually for personal professional development  
  • Tuition Assistance & Debt Relief Program, as budget allows 
  • DEI Council-sponsored education and engagement series  
  • Wellness support 
    • Employer-sponsored health, dental, and vision insurance 
  • Employer-paid life insurance 
  • Voluntary life and AD&D and shot and long-term disability 
  • Flexible Spending Accounts for medical, vision and dependent care 
  • 403b with employer match 
  • Employee Assistance Program 
  • Yoga, Zumba and Book Club, when onsite 
Union / Non Exempt  Erie Neighborhood House is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact us athr@eriehouse.org.  

NO TELEPHONE CALLS PLEASEMUST BE A MEMBER OF AFSCME OR JOIN AFTER 30 DAYSERIE NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYERACCREDITED BY NAEYC & NATIONAL AFTER SCHOOL ASSOCIATIONRECOGNIZED BY DEPARTMENT OF JUSTICE; UNITED WAY MEMBER

About Erie Neighborhood House:

Since 1870, Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children & youth, mental health & community wellness, adult education & training, legal services, and more.

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