Patient Navigator Specialist
3 weeks ago
Job Description
Patient Navigator Specialist 2684961
A leading medical institution is seeking a Patient Navigator Specialist. The successful candidate will be responsible for primary administrative support for the pediatric cardiology program, providing non-clinical support, guidance, and assistance for patients and families as they navigate through complex healthcare environments. The ideal candidate has one or two years of experience providing administrative support for a pediatric specialty or cardiology practice.
Patient Navigator Specialist Pay and Benefits:
- Hourly pay: $40/hr
- Worksite: Leading medical institution (San Francisco, CA 94158 - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 6 Month Assignment
- Maintain a solid working relationship with our Mission Bay/Oakland and outreach clinic team members.
- Coordinate and schedule all H2M and Oncology patient appointments with neuropsychologists.
- Coordinate transition from high-risk infant follow-up (HRIF) clinic to H2M - obtaining referral from cardiologist, contacting families to provide information about H2M, and scheduling initial appointment.
- Help to coordinate insurance authorization for neuropsychologist appointments.
- Track H2M patients through our database, manage patient follow-up appointments, and obtain referrals for follow-up appointments as needed.
- Compile and send intake packets to patients prior to scheduled appointments, including letter summarizing insurance coverage/out of pocket costs.
- Obtain consents/release of information as needed from parents, schools, other clinical providers.
- Serve as a liaison between the patient and behavioral health practitioners to assist with completing questionnaires, provide behavioral health resources, and navigate referral processing through scheduling coordination.
- 1-2 years of experience providing administrative support for a pediatric specialty or cardiology practice.
- Bachelor's degree in a related area and/or equivalent experience/training.
- Experience with APEX is preferred.
- Bilingual in Spanish is preferred.
- Knowledge of patient rights & responsibilities, joint commission standards, and centers for medicare / medicaid regulations.
- Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
- Comprehend and assess patient's grievances to quickly locate appropriate resources for assistance. Working knowledge of the organization and how to get issues resolved.
- Solid interpersonal and customer service skills on the phone. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
- Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
- Ability to communicate effectively, both orally and in writing.
- Proficiency with Windows-based software including Microsoft Word, Excel, and Outlook. Knowledge of computer systems and software used in functional areas.
- Work queue management, scheduling of patients, detail orientated.
- Monday to Friday from 08:00 am to 05:00 pm.
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