Patient Navigator

1 week ago

San Francisco, United States Amerit Consulting Full time

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Patient Navigator.

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NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099



*** Candidate must be authorized to work in USA without requiring sponsorship ***


Position: Patient Navigator (Job Id – 2684961)

Location: San Francisco CA 94158 (100% ONSITE)

Duration: 5-6 Months + Possible Extension

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  • This position is for a high volume Pediatric Cardiology Program which encompasses sub specialized cardiac programs.
  • Experience needed: Customer service mainly on phone, Work-que management, scheduling of patients, Organized, detailed orientated and if possible experience with APEX.
  • The Patient Navigator will be responsible for primary administrative support for the program. The position is expected to maintain a solid working relationship with our Mission bay/Oakland and outreach clinic team members.
  • Coordinate and schedule all H2M and Oncology patient appointments with neuropsychologist
  • Coordinating transition from High Risk Infant Follow-Up (HRIF) clinic to H2M – obtaining referral from cardiologist, contacting families to provide information about H2M, and scheduling initial appointment
  • Helps to coordinate insurance authorization for neuropsychologist appointments
  • Tracking H2M patients through our database, managing patient follow-up appointments, and obtaining referrals for follow-up appointments as needed.
  • Communication with referring providers about referral and appointment status
  • Compile and send intake packets to patients prior to scheduled appointments, including letter summarizing insurance coverage/out of pocket costs
  • Obtain consents/release of information as needed from parents, schools, other clinical providers
  • Neuropsychological report dissemination: families, referring providers, and medical record
  • While contacting new patients, provides patients with an overview of the scheduling and care coordination process as well as additional support programs and resources available and set expectations of the process and what to expect while being treated by the H2M and Oncology Neurodevelopmental program
  • Serves as a liaison between the patient and behavioral health practitioners to assist with completing questionnaires, provide behavioral health resources, and navigate referral processing through scheduling coordination




Knowledge Skills and Abilities



  • Minimum 1-2 years’ experience providing administrative support for a pediatric specialty or cardiology practice.
  • Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
  • Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
  • Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
  • Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
  • Ability to communicate effectively, both orally and in writing.
  • Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
  • Previous clinical experience.
  • Educatio- Bachelor's degree in related area and / or equivalent experience / training.


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Bhupesh Khurana

Lead Technical Recruiter

Email – bkhurana@ameritconsulting.com



Company Overview:


Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.


Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

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