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Front Desk Agent

3 months ago

Flower Mound, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

At the Hyatt House Dallas/Frisco we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt House Dallas Frisco can mean for you

Overview

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Guest Services Agent assists with the guest's check in and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:
  • Help guests discover their Hyatt House experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interacts with all guests and will welcome each guest to our hotel.
  • Answers guest inquires via phone, email and Medialia Conciege applicaiion.
  • Assisting guests at the front desk for check-in by following Hyatt and Pyramid Global Hospitality polcies and procedures.
  • Reacts and responds to guest issues in a calm and positive attitude providing a resolution to the guest satisfaction.
  • "Be the difference" with all guest and employees and do more than just "the norm".
Qualifications
  • Friendly and positive attitude
  • Enjoy assisting guests and other associates
  • Empathetic and Caring personality
  • Flexible schedule and ability to work weekends and holidays
  • Good communicator
  • Ability to stand/walk for duration of shift.