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Lead Customer Service Representative

2 months ago

Greensboro, United States University of North Carolina at Greensboro Full time
Posting Details

Posting Details

Requisition Number
S2838

Position Number
014160

Position Classification Title
Administrative Support Spec

Functional Title
Lead Customer Service Representative

Position Type
Staff

University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The primary purpose of Parking Operations and Campus Access Management (POCAM) is to effectively manage scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all parking services, facilities, operations, enforcement, transportation services, policy development, and alternative transportation services. The unit conducts the planning and design of transportation services facilitates infrastructure and is a liaison with other University departments, schools, and colleges, and represents the University's transportation policies and interests with local and state agencies.

Position Summary

The Parking Lead Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves processing payments related to parking accounts, assisting with event management, managing motor vehicle rentals, providing phone-based customer service, and assisting with other Parking Operations and Campus Access Management operations as assigned. The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers.

Minimum Qualifications

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications
  • 1-2 Years of Customer Service Experience
  • The ability to Multi-Task
  • Microsoft Word and Microsoft Teams Experience


Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:
  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number


Recruitment Range
$41,739

Org #-Department
Parking Services - 57701

Work Hours of Position
Monday-Friday 8am - 5pm plus as needed on weekends, early morning, and evenings

Number of Months per Year
12

Posting Requirements

Job Family
Secretarial and Clerical

Career Banded Title
Administrative Support Spec

Open Date
07/19/2024

Close Date
07/31/2024

FTE
1.000

FLSA
Non-Exempt

If other, please indicate

If time-limited, please specify end date for appointment.

Salary Grade Equivalency